Service Administrator

Murray Recruitment is delighted to be working with our client based in North Lanarkshire to recruit a permanent Service Administrator. 

In this role, you will report directly to the Service Manager and be responsible for coordinating and managing all service, installation, and repair jobs for the organisation. You will ensure that customer service standards remain high and that operational delivery meets contractual SLAs.

Key Responsibilities

System Management:

• Efficiently log all breakdowns and maintenance requests.
• Update systems with all service, repair, and installation jobs, including purchase orders and costs.
• Allocate tasks to engineers based on their skills, availability, and location.

Customer Interaction:

• Handle incoming customer calls, addressing enquiries and resolving issues promptly and professionally.
• Reschedule follow-up appointments as necessary when parts are received, ensuring minimal disruption to service delivery.

Repairs Coordination:

• Ensure all jobs are completed within the specified time frames, updating information and closing tasks on the system as required.
• Manage service desk correspondence, prioritising and responding appropriately.

Procurement and Reporting:

• Provide regular reports to management and clients, highlighting KPIs and service delivery metrics.

General Administration:

• Perform general administrative duties to support smooth business operations.
• Make basic amendments to RAMs and issue them to clients.
• Generate and compile electronic paperwork and job reports for clients.
• Develop and maintain effective working relationships with internal teams and external customers.
• Update client portals and input ISO accreditation data.

Skills and Experience

• Previous experience in a scheduling, helpdesk, or service desk role is essential.
• Excellent communication skills.
• Strong organisational abilities with a high level of attention to detail and accuracy.
• Ability to work to tight deadlines.
• Proven experience in delivering professional customer service in a fast-paced environment.
• Enthusiastic, flexible, and able to work effectively within a team.
• Proficient in MS Outlook, Word, and Excel.

Offering 

• Salary £27,000 - £32,000k depending on experience
• Monday to Friday 08:30-16:30
• 22 days holiday plus 6 statutory days
• Private Medical Cover
• Pension Scheme
• Free Parking 
• Fully Office Based

To apply for this position, please send your CV!

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