Service Administrator

Murray Recruitment have an excellent permanent opportunity for a Service Administrator for our client, who are a well-established and successful Building Services provider based in Aberdeen.

Reporting to the Operations Manager and working as part of a team, you will be working in a very busy environment carrying out a variety of tasks. 

Responsibilities;

Deal with incoming enquiries

Generate & plan work instructions for Engineers

Managing PPM and Reactive works 

Monitor job progress, recording on the work orders and keeping customers informed thought the

work process

Ensuring all work orders are closed in a timely fashion and within SLA, completing all fields with

relevant information, such as purchase orders, service reports and log notes

Checking and ensuring that technicians paperwork, service reports and timesheets etc. are completed

accurately and on time

Timely preparation of statistics for monthly client reports 

Planning reactive works and organising PPMs for the month ahead

Experience;

Previous Helpdesk, Scheduling or Planning experience would be advantageous however not essential.

Excellent customer service skills.

Computer literate with working knowledge of Microsoft Outlook, Word and Excel.

Excellent eye for detail and accuracy. 

Ability to manage your workload and work on your own initiative.

Due to the nature of the contract you will be required to go through a basic disclosure check.

Offering 

Salary up to £25k DOE

Working hours Monday - Friday - 8am - 5pm (1 hour lunch office based)

Holidays - 35 per year 

Pension