Service Administrator

Service Administrator

Western Commercial, Bellshill

Salary up to £26,666.64

Colleague Benefits

• Enjoy your birthday off on us every year!
• Colleague Discount - We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
• Industry leading training and development opportunities.
• Generous Holiday Allowance - Your free time matters to us! We give all our employees up to 40 days annual leave each year.
• Your Family Matters - As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
• YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
• Vehicle Introduction Bonus - Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
• Up to 5 study days off per annum, plus time off for any exams.

Role Overview

Customer Interaction & Service: Greet customers professionally, listen attentively to inquiries, and provide knowledgeable advice and accurate estimates for service or repair work.

Invoice & Documentation Management: Prepare and present invoices in line with dealership standards, maintain accurate job card records, and address billing errors promptly to ensure customer satisfaction.

Customer Complaint Handling: Document customer complaints and work with the Department Manager to review and resolve issues efficiently.

Workstation & System Maintenance: Keep the reception area clean and organised, ensure the Dealer Management System is up-to-date, and maintain customer records for follow-up and marketing.

Administrative Efficiency & Compliance: Process job cards and invoices promptly, manage filing systems for audits, and ensure all administrative tasks comply with dealership standards and regulatory requirements.