Service Administrator / Scheduler

Highland Home Carers are looking for a Service Administrator/Scheduler to work as part of a busy team based in our Invergordon Office, ensuring that people we support in the community receive the agreed levels of service., To work as part of a team ensuring that people receive the agreed level of services at the times designated on a daily/weekly basis as directed by the Service Manager.,

• Work with other members of the Operations team to ensure high quality service provision
• Compiling rotas for care/support workers
• Ensure all care/support visits are covered in conjunction with line manager on a daily basis.
• Inform people who use our services and relevant others about changes to scheduled arrangements
• Advise Care/Support Workers of all changes to regular care packages.
• To work as part of a duty rota, being the duty person on designated days to be the first point of contact
• Provide Administrative support to Practice Support Technicians in the completion and maintenance of support planning documentation.
• Maintain the Company IT database and paper-based systems as required
• Comply with procedures for reporting and record keeping, including the secure maintenance of databases.
• Updating and maintaining systems to ensure accurate recording of Financial Information.
• To ensure that confidentiality is maintained at all times.
• A willingness to cover for other administrative team members and occasional work outside normal working hours
• Any other reasonable duties as required by the Service Manager
  
  Proven work experience as a Service Administrator/Scheduler, with experience of working effectively as part of a busy team using in-house databases for scheduling and rostering.
• A professional approach in dealing with people who receive our services, their families and other healthcare professionals.
• Experience of working in a fast-paced environment whilst maintaining a high attention to detail, respecting confidentiality at all times.
• Excellent phone, email and in-person communication skills working with a range of different people/professionals.
Previous experience of working in the Social Care sector would be advantageous, but not essential.


• Competitive Salaries
• Access to Early Pay (a system that allows you to draw down your salary in advance of the monthly pay date)
• Paid Training delivered at our Adult Social Care Academy
• SVQ opportunities within our own SQA centre
• 6.2 Weeks Holidays (Pro-rata)
• Share allocation and profit share bonus (subject to qualifying period)
• Free Uniforms and PPE (where required)
• Contributory Pension Scheme
• Usage of Care Planner.
• Access to an Employee Assistance scheme
• The ability to join the Blue Light Card scheme