Service Advisor

Vacancies readily available in Govan and Bilston Glen with future opportunities available to relocate to Motherwell.

 You will provide the highest possible standard of service to the Public and the Force by responding to all emergency and non-emergency calls including the provision of advice and assistance, signposting to appropriate information services, recording call information accurately on relevant systems and identifying the level of initial police action that is required.

Please note, if you are successful, we hold you on a list for up to 12 months, so you may be waiting a period of time before you receive a training and start date.

We offer a range of full time and part time shifts, to view these please refer to the shift pattern document. Please note your first shift preference may not always be guaranteed. 

If the shortlisting criteria is met, you will then progress through the selection process.

The Selection process is split into two parts - a competency based interview and a half-day selection centre.

The interview will be assessed against the following CVF competencies:

• We are emotionally aware
• We take ownership
• We are collaborative
• We deliver, support and inspire
• We analyse critically
• We are innovative and open minded

The half-day selection centre that will comprise of the following exercises:

• Call Taking
• Assessing and Prioritising information
• Identifying locations
• Numeracy, General and Geographic knowledge
• Audio typing test requiring you to demonstrate proficient keyboard skills with a minimum typing speed of 35 words per minute

The half-day selection centres will take place at 0845, 0915, 1300 or 1315 on the following dates:.

6th October- Bilston Glen

26th October- Jackton Force Training and Recruitment Centre

Full details regarding this vacancy can be found in the attached Role Profile.

Applicants must be a British citizen, a member of the EU or other states in the EEA, a Commonwealth citizen or a foreign national free of restrictions.

Please click on the s1jobs APPLY button now for more information.

You should have been resident in the UK for a minimum of three years immediately prior to application for this role.