Service Asset & Configuration Management (SACM) (Hardware) Manager

We're recruiting for a Service Asset & Configuration Management (SACM) (Hardware) Manager here at Justice Digital, to be part of our warm and collaborative Service Operations team. This role aligns against Senior IT Service Manager from the Government Digital and Data Framework. The SACM Hardware Manager will contribute to the development and delivery of a high-quality Service Asset & Configuration Management Service. They will contribute to the design and implement the Service Asset & Configuration Management process, and drive adoption and continual improvement in its execution. They will operate a governance framework for Service Asset & Configuration Management, including integrating and coordinating the work of all suppliers involved. Additionally, they will assure the quality of all supplier work undertaken as part of the Service Asset & Configuration Management process. To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025,

• Draw from previous experience and industry best practices to support delivery of strategic goals.
• Engage with other service management processes to support SACM deliverables.
• Work with tools and technologies as required to support the tracking of IT Assets.
• Manage documentation of procedures, processes, knowledge articles and reports concerning Service Asset & Configuration Management.
• Work with Suppliers, Project Managers, Service Owners and other key stakeholders to ensure SACM policies, procedures and processes are aligned and adhered too, include Joiners, movers and leavers (JML).
• Govern and support the processes regarding the effectiveness of the CMDB, including verification of CMDB content through physical/virtual audits, identifying any risks or issues.
• Drive forward activities to deliver key Service Improvements including VFM opportunities.
• Line Management responsibilities as required, inspire and motivate team to deliver service excellence, coaching and developing individuals to the best of their ability.
• Ensure monthly asset charges align to actual usage and volumes
• Ensure Key Performance Indicators (KPIs) are monitored and met providing reports on a scheduled / unscheduled basis as required by management.
• Provide clear evidence-based recommendations on asset utilisation / volumetrics, etc, to enable SMT, projects and business areas to make informed decisions.
• Take part in other ITSM processes, or as required perform as a back up to maintain operational activities.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!,
• Asset and configuration management - You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets.
• User Focus - You can identify needs and engage with users or stakeholders to collate user needs evidence. You understand and can define research that fits user needs. You can use quantitative and qualitative data about users to turn user focus into outcomes.
• Understanding of service management framework - You have a Level 3 Service Management Framework qualification and knowledge of life-cycle and / or capability elements of ITIL (Information Technology Infrastructure Library).
• Service Focus - You know how to see the bigger picture and can investigate how to get the best of underlying services.
• Relationship Management - You can identify important stakeholders and relationships and work with teams to build these. You understand how to work with stakeholders and contribute to improving these relationships.
• Ownership and initiative - You can own an issue until a new owner has been found or the problem has been mitigated or resolved.
• Strategic Thinking - You can work within a strategic context and communicate how activities meet strategic goals. You can contribute to the development of strategy and policies.
• Service Reporting - You can produce relevant reports in a standard format in an agreed timeframe. You can work with important stakeholders to discuss any changes in the reporting processes. You can add a commentary that provides an interpretation for the data set.
• Business Analysis (IT Operations) - You know how to investigate problems and opportunities in existing processes and contribute to recommending solutions to these. You can work with stakeholders to identify objectives and potential benefits.
Willingness to be assessed against the requirements for SC clearance. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy., Please review our Terms & Conditions which set out how we recruit and provide further information related to the role and salary arrangements.,
• You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
• You were studying abroad
• You were living overseas with parents
In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account. Success Profiles Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance. if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance Supporting document 1 Relaunch JD SACM Manager (1) (1).docx - 13KB Opens in a new window Converted File Relaunch JD SACM Manager (1) (1).docx.pdf - 93KB Opens in a new window We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage., MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion. For further information and to apply for this position please see the following link: https://www.jobtrain.co.uk/justicedigital/Job/JobDetail?JobId=537.

In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process:
• Delivery at pace
• Managing a quality service
• Working together
• Making effective decisions
• Seeing the bigger picture
A diverse panel will review your application against the Person Specification above. Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference. Should we receive a high volume of applications, a pre-sift based on the following criteria will be conducted before the sift -
• Asset and configuration management - You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets.
• Understanding of service management framework - You have a Level 3 Service Management Framework qualification and knowledge of life-cycle and / or capability elements of ITIL (Information Technology Infrastructure Library)., To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why.
For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

Candidates must submit a CV and statement of suitability (of no more than 500 words) via our applicant website Jobtrain, which describes how you meet the requirements set out in the Person Specification above. Candidates who do not submit both a CV and a separate statement of suitability will not be invited to attend an interview.

The national salary range is £41,463 - £45,276, London salary range is £47,657 - £52,040. Your salary will be dependent on your base location. Total pay in the range of '£40,001 to £50,000, £50,001 to £60,000' are subject to capability, skills and experience. Salary may consist of base pay and a Recruitment and Retention Allowance (RRA) Number of jobs available 2 Detail of reserve list 12 Months Region National City/Town National Building/Site NATIONAL