Service Contracts Administrators

Anderson Knight is recruiting 2 x Service Contracts Administrators for our client based in Hillington. These are full time, permanent positions working hours 37.5 hours, Monday to Friday 08:30 to 16:30. The main aspects of this role include supporting the engineering teams, record data, ensure reports are updated and ensure systems remain up to date at all times. 

Duties & Responsibilities 

• Understand the diverse processes involved in accounting for service clients.
• Ability to acquire in-depth knowledge of clients and their contracts.
• Maintain regular and effective communication with engineers to manage and complete tasks according to the initial target, in line with the client's SLA.
• Implement controls to track outstanding purchase orders and unissued parts.
• Manage the engineering team and coordinate holiday leave in collaboration with area controllers.
• Prepare and submit progress/status update reports to clients
• Administer the control of engineers’ day sheets, timesheets, expenses, and non-productive elements.
• Ensure all extra contractual work is managed in accordance with contractual obligations.
• Demonstrate understanding of F-Gas regulations and know when/how to report to customers using both client systems and internal reports.
• Ensure all work reaches financial closure in line with both customer and company guidelines.
• Ensure legislative documentation is recorded in compliance with client and company requirements.
• Oversee the filing process for supporting documentation (scanning/manual).

Key Experience, Qualifications & Skills 

• Previous experience working within a similar role. 
• Strong excel skills are essential for this role
• Experience with VLOOKUPs and Pivot would be highly advantageous. 
• Must possess a strong understanding of customer service
• Excellent communication skills