Service Delivery Engineer

We are seeking a Service Delivery Engineer to join our Support Team who maintain the Surveillance systems at our centres located at Swanwick, Whiteley and Prestwick. This is a fantastic time to join our team as we work to improve our Surveillance infrastructure and services by introducing new technology and surveillance equipment to ensure that we continue to deliver a reliable service to our customers as well as supporting the airspace user needs of the future. As part of critical national infrastructure, safety is paramount. Building safety culture into the design of our processes, systems, and our behaviours, enables us to provide an exemplary, safe and resilient service every day. Duties include:

• Responsible for providing specialist expert knowledge to assigned/escalated Incidents, prioritising, diagnosing and resolving them using agreed procedures.
• Analysis of Events and Incidents to initiate and undertake Problem Management activities in order to continuously improve service provision.
• Responsible for ensuring processes and tools are applied so that service configuration records remain accurate, complete and current.
• Responsible for effective application of risk management to ensure that service levels are met, and residual risks are recorded and communicated.
• Responsible for implementing assigned Changes, to meet customer requirements and improve the service.
  
  Qualified to at least HNC level in an Engineering or IT discipline.
• Proven experience of working in an operational, real time safety/mission critical environment and you should have an appreciation of Air Traffic Control services.
• Knowledge and experience of Linux/Unix/AIX, networks, virtualisation and data centre architecture technologies.
• Strong understanding of computer technology and hardware.
• Proven ability to work in teams, take responsibility, delegate, plan and schedule activities efficiently.
• Ability to technically supervise others.
• Ability to communicate in a clear and precise manner (both written and oral).
• Ability to work calmly and systematically when resolving service incidents in a safety-related context.
• The job holder is required to be flexible and adaptive in an environment of continuous technology platform changes.
  
  NATS is the UK's leading air navigation service provider, handling over 2 million flights each year. It provides air traffic control services from two control centres supporting airports all around the UK, as well as a wide range of commercial solutions to over 30 countries internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe.
  
  We are proud to offer a fantastic total reward package to help you thrive both personally and professionally. In addition to a competitive salary that's regularly reviewed, you'll also benefit from a wide range of other benefits which includes generous leave entitlement, a market-leading defined contribution pension scheme, a range of voluntary benefits and retail discounts, wellness support and a comprehensive learning and development offering.
If you share our passion to advance aviation and keep the skies safe - we would like to hear from you whatever your age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences and backgrounds help us be at the forefront of our industry.