Service Delivery Manager - REQ03157 - 396962

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers* only. The "Apply now" button is not activated for this role. Please log into your MySelf account for further instructions on how to apply as an internal candidate.

*Fusion Assets, NLP LLP

NLC12 - £45,243 - £49,765

North Lanarkshire Council, as one of Scotland’s largest local authorities, is leading an exciting and ambitious regeneration programme for its town centres and surrounding areas as part of its plans for inclusive economic growth. Working with a variety of partners, the Enterprise and Communities service has a key role in guiding this regeneration towards sustainable development. We are committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit.

We are looking for a Service Delivery Manager to join our team based within Civic Centre, Motherwell to manage the effective delivery of housing investment and repair works, energy efficiency works (grant bids and operational programme delivery) and related projects across North Lanarkshire Council.

This will involve the management of a diverse improvement, repairs and property portfolio in a demanding customer led environment. Your role will include working with a wide client group of internal and external stakeholders, including tenants, Registered Social Landlords and home owners.

In this key role you will be responsible for managing internal budgets and external Scottish Government funding and be responsible for the supervision and performance of a range of technical and administrative staff across related disciplines, playing a lead role in business transformation and ensuring the service meets the council’s priority outcomes.

You should be educated to SVQ4/HND/Degree level or equivalent in a relevant discipline and have considerable relevant experience which should include development of housing initiatives, policies and procedures, preparation and management of budgets, experience of managing and reviewing performance to achieve agreed objectives, experience of managing employees and processes within a multi-disciplined setting and the ability to manage change.

Experience of project managing programmes of work and working with other services, agencies and partners is desirable.

As a Service Delivery Manager, you will be required to participate in a rota to facilitate the out of hours’ response service during evenings and weekends.

The successful candidate will be required to obtain a criminal conviction check through Disclosure Scotland.

Working Pattern

• Monday - Thursday: 8:45am - 4:45pm (including a 55 minute unpaid break)
• Friday: 8:45am - 4:15pm (including a 50 minute unpaid break)

Working here at North Lanarkshire Council 

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at  work well NL.. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career. 

For more information on local authority careers visit the myjobscotland career hub 

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy. 

Click here to see our  Recruitment Charter. 

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work. 

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. 

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description. 

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People. 

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone . 

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL

***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***