Service Designer

Service Designer | 6 Month Contract | (Outside IR35) | Onsite Required Weekly | Edinburgh

Day Rate: circa 550 per day

Job Description:

The Service Designer will focus on designing user-centred services for the replacement of core systems in a government service. They will work to re-engineer processes, remove unnecessary manual handling, and ensure compliance with the Digital Scotland Service Standard, while improving the overall user experience.

Responsibilities for External Candidates

• Lead the design of end-to-end services that are user-focused, accessible, and aligned with project objectives.
• Conduct workshops and co-design sessions with stakeholders to develop service blueprints and journey maps.
• Collaborate with business analysts and user researchers to identify pain points and opportunities for automation and improvement.
• Design processes that optimize the use of cloud-hosted SaaS platforms, ensuring scalability and efficiency.
• Work with the project team to ensure designs meet DSSS criteria and support regulatory compliance.
• Prototype and test service designs to gather user feedback and iterate on solutions.
• Advocate for user-centred design principles throughout the project lifecycle.
• Provide documentation and guidance for the implementation of service designs

Key Skills

• Experience designing services for government or regulated sectors.
• Strong knowledge of user-centred design, service blueprinting, and journey mapping.
• Familiarity with automation, process re-engineering, and cloud-hosted solutions.
• Experience with Digital Scotland Service Standard and its assessment process.
• Ability to communicate and collaborate effectively with multidisciplinary teams.
• Proficiency in prototyping and testing tools.

This role has been deemed outside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland. Please click the link to apply.