Support Service Desk Manager and other members of the team in the delivery of FM Contracts delivered from the Westhill Office. Communicate effectively with clients and operational staff as required, Dealing with Works Orders (both PPM and Reactive) submitted through the Maximo CAFM System
Answering Telephones, Generating and Planning Work Instructions for Maintenance Engineers and passing work instructions to operatives/sub-contractors
Monitoring Job Progress, recording on the work orders and keeping customers informed thought the work process
Ensuring all work orders are closed out in a timely fashion and within SLA, completing all fields with relevant information, such as purchase orders, service reports and log notes
Checking and ensuring that technicians paperwork, service reports and timesheets etc. are completed accurately and on time
Timely preparation of statistics for monthly client reports for presentation to the contract's managers to the requested format
Planning in reactive works for engineers and organising PPMs for the month ahead

Understanding of asset management principles and maintenance techniques
Understanding of building services
Excellent PC skills and the use of Microsoft Office
Experience in the use of a CAFM system

Person Specification

A Pro-active attitude
Excellent communication skills including verbal and written
Ability to form relationships with clients and to exceed customer expectation
Approachable demeanour and demonstrable commitment to team working
A commitment to continuing professional development
Well Organised/efficient time management, which includes ability to work within set timescales and prioritise workload
Work on own initiative