Service Engineer

In the Economic Crime Prevention (ECP) Platform, our mission is to reduce harm to our communities. We're on a journey to use the latest advances in AI and Machine Learning to enhance the Group's capability to prevent, detect and respond to Economic Crime. The Platform sits within Consumer Relationships and plays a critical role in providing services across the whole Group. This role will help deliver initial User cases running on GCP and OCP.

What you'll do

• Work in a team supporting incident, problem and change across several applications within the platform.


• Quickly get to the heart of business problems, cut through complexity, and collaborate constructively with key stakeholders.


• Contribute towards planning the strategy for the Service Team.


• Share Training Plans and upskill others within the team on the new solutions.


• Create, review and retain documentation to run service.


• Identify trends and support in adding service blockers onto the Lab backlogs.


• Look for ways to continuously improve our ways of working.


• Drive post incident improvements.
  
  Experience across all ITIL disciplines.


• Enthusiasm and to be Customer driven, with a strong desire to ensure our customers are provided with the best possible experience.


• To communicate effectively and can build working relationships with a broad spectrum of stakeholders, ranging from software engineers to senior business leaders.


• Comfortable with challenging stakeholders and can explain technical and complex scenarios in everyday terms.


• Capable of operating in a highly pressurised environment and can remain calm in situations whilst maintaining focus.


• Has an appetite to continuously improve.


• Is innovative and takes an interest in industry best practices.


• Can analyse incident data and explore patterns to help mitigate risks.


It would be great if you also had

• Knowledge of modern software development toolsets including Cloud platforms Containers, Kubernetes, API's.


• Experience in working with ServiceNow, Dynatrace and Splunk.


• Experience in hands-on Service engineering using a broad range of technologies including those listed below.


• Microservices


• Java


• Unix / Storm/ Spark


• Powershell


• Python


• IBM zSeries Mainframe
  
  We're on an exciting journey to transform our Group and the way we're shaping Economic Crime Prevention for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you!, Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in/all its forms.


We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%.


• An annual bonus award, subject to Group performance.


• Share schemes including free shares.


• Benefits you can adapt to your lifestyle, such as discounted shopping.


• 30 days' holiday, with bank holidays on top.


• A range of wellbeing initiatives and generous parental leave policies.


Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.