Service Improvement Analyst

We're recruiting for a Service Improvement Analyst here at Justice Digital, to be part of our warm and collaborative End User Compute team. A Service Improvement Project Analyst will be responsible for the management and development of new projects once data collection, research and analysis are executed. Duties include active research to design new projects and to prepare and present new ideas to improve current processes which impact the business. Information collection is also a part of the job with the need to analyse statistical data, market trends and legislation relevant to projects. Strong analytical and problem-solving skills are necessary to succeed in this position while also possessing excellent research and presentation skills. To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025,

• Develop project strategy plans based on logical framework approaches.
• Maintain project timeframes, objectives and communications.
• Create and manage documentation and reports for projects.
• Identify the goals and requirements of each project.
• Verify data and information and analyze it to suit the direction of a project.
• Track, forecast and report on project progress including metrics and challenges.
• Collect the necessary information required to start projects.
• Maintain current knowledge on the legislation applicable to each project.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!, In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience and the following Behaviours during the assessment process:
• Making Effective Decisions
• Communicating and Influencing
A diverse panel will review your application against the Person Specification above. Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference. Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application. A reserve list may be held for up to 12 months, from which further appointments may be made. Terms & Conditions Please review our Terms & Conditions which set out how we recruit and provide further information related to the role and salary arrangements.,
• You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
• You were studying abroad
• You were living overseas with parents
In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account. Success Profiles Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance. if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance Supporting document 1 Service Improvement Analyst JD Oct 24 (4).docx - 12KB Opens in a new window Converted File Service Improvement Analyst JD Oct 24 (4).docx.pdf - 69KB Opens in a new window We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage., MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion. For further information and to apply for this position please see the following link: https://www.jobtrain.co.uk/justicedigital/Job/JobDetail?JobId=514.

Essential
• Strong understanding in project management and data analysis, able to identify and challenge organisational processes and know how to guide the team through the implementation of a new process.
• Communicating and Influencing. You can listen to the needs of technical and business stakeholders and interpret them. You can manage stakeholder expectations, and facilitate difficult discussions within the team or with diverse senior stakeholders.
• Making Effective Decisions. Strong analytical and problem-solving abilities
• Exceptional research and reporting skills
• Agile practices. You have practical experience and understanding of Agile tools, techniques and principles. You can adapt and reflect, be resilient and have the ability to see outside of the process.
• You have practical experience of facilitating the team's planning cycle, managing complex internal and external dependencies, removing blockers that affect plans and can develop a plan for a difficult situation.
• Life-cycle perspective. You can ensure the team is working towards the appropriate service standards for the relevant phase. You can manage delivery products and services at different phases.
• Financial management. You can report on financial delivery, and can monitor cost and budget.
• Commercial management. You can act as the point of contact for contracted suppliers. You understand appropriate internal contacts and processes within a government department.
Willingness to be assessed against the requirements for BPSS clearance. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy., To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

The national salary range is £41,463 - £45,276, London salary range is £47,657 - £52,040. Your salary will be dependent on your base location Number of jobs available 2 Detail of reserve list 12 Months Region National City/Town National Building/Site NATIONAL,
• 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
• A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms
• Staff have 10% time to dedicate to develop & grow
• Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates)
• 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings' birthday. 5 additional days of leave once you have reached 5 years of service.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
• Wellbeing support including access to the Calm app.
• Bike loans up to £2500 and secure bike parking (subject to availability and location)
• Season ticket loans, childcare vouchers and eye-care vouchers.
• 5 days volunteering paid leave.
• Free membership to BCS, the Chartered Institute for IT.
• Some offices may have a subsidised onsite Gym.