Automotive Service Manager

As a Service Manager you will be responsible for providing direction for our aftersales operation. You will ensure that all of the departments within the After Sales operation function efficiently and as one unit to optimise performance and provide customer excellence. Your team will comprise of Service Advisors and Technicians who will need clear direction in order to run an efficient and professional operation, always ensuring that a first class customer experience is delivered. 

Alongside your passion for customer service, you will be commercially minded, passionate about the car industry, motivated by setting, achieving and exceeding targets.

Role Responsibilities:

• Meet key performance indicators and targets.
• Take actions to sustain, retain and enhance levels of customer satisfaction, whilst sustaining profitability.
• Work with the team to develop understanding and implementation of a customer focused environment, setting clear objectives/targets.
• Respond promptly to customer enquiries.
• Liaise with external companies to ensure good working relationships are developed.
• Maintain rigorous control of department costs, stock and budget.
• Ensure warranty procedures are followed correctly to ensure prompt recovery of monies due.
• Recruit, coach and appraise team to ensure they are operating to full potential.
• Ensure that company standards are followed in relation to control of funds, premises, vehicles, and other company resources.
• Ensure that steps are taken to ensure safe working processes are followed and provision of H&S legislation are complied with.   

The Ideal Candidate:

• Experience as a Service Manager, or experience in a busy workshop environment and ready to take the next step on your career.
• Experience of working in a target driven environment     
• Experience of developing and monitoring budgets     
• Up to date knowledge of vehicle and consumer legislation, trade practices and FCA regulations and duties 
• Be able to guide and direct a team    
• A strong customer focus
• Excellent communication skills