Service Manager

Service Manager Tenancy & Housing Support

This is a new role created to support the development of our Tenancy Support and Housing Support / Housing First provision in Midlothian. You will work alongside our two existing Service Managers in Midlothian (Homelessness Accommodation and Learning Disability and Neurodiversity) to ensure we meet the needs of the community of Midlothian, and develop and sustain meaningful, impactful relationships with our commissioners and wider stakeholders. 

This is a critical role that is responsible for leading a team that works to ensure that hundreds of Midlothian residents are able to avoid homelessness, by providing pro-active and preventative tenancy support activities that maintain tenancies. The team also works to Housing First principles, providing an elastic tolerance and relationship based approach to working with individuals with complex and multi-faceted needs. 

You will lead a dynamic team of staff and will work with colleagues in Business Development and Corporate Services to support the on-going development and innovation of the service, with the longer term aim to grow the service outside of the Midlothian area. This is a great opportunity for someone who wishes to bring their existing experience of leading and managing Housing Support services and who would like to develop their career further. 

Care Support Scotland is committed to developing colleagues, ensuring they have the right support and opportunities to thrive in their career. 

Role Description

Combine a thorough knowledge of social care practice and processes with values-based leadership, to support a diverse staff team in delivering personalised, innovative, best value, high quality, socially inclusive social care services. Be responsible and accountable for the delivery of services within your portfolio, ensuring they are managed and developed effectively, are financially viable, and are externally facing – engaged with a range of stakeholders.  

Job Description

Service Delivery

• Offer and maintain a comprehensive, procedurally correct, high standard and forward-thinking service, which meets health and social care standards requirements;
• Provide vision, creativity and a multi-disciplinary approach to service delivery;
• Manage the selection process for all applicants, supervise the management of each tenancy support / care package’s delivery ensuring collaboration with all relevant parties and facilitate regular reviews;
• Ensure all work undertaken is based on the assessment of need and risk to the people your service is providing support to, staff and yourself;
• Recognise change as an integral part of the delivery of support and personal care and implement thoughtfully;
• Lead your staff team to meet the aims and objectives of the Service;
• Preserve the rights of all the people you support in your Service

Service Management

• In collaboration with finance team, ensure the Service’s invoice management is timeous and effective.
• Ensure all support delivery provided by staff, including direct support, indirect support, group work, cancelled support, travel, third party notes and telephone calls is accounted for administratively and systematically.
• Ensure the provision of support is monitored, analysed and reported on a weekly basis, and that any contract variations are reported timeously.
• Monitor the Service’s progress against the agreed business plan including evaluating work and implementing changes to improve results;
• Manage the provision of monitoring reports internally and externally as required;
• If appropriate, manage and audit the delivery of all eligible services as defined by the Housing Benefit Service Charge;

Participation and Integration

• Facilitate the people you support lifestyle choices, rights and communication needs;
• Develop participatory methods to enable the opportunity for people we support to be involved in the overview, development, and evaluation of their Service and Care Support Scotland
• Enable access to independent advocates;
• Play an active role in ‘neighbourhood’ opportunities with partner agencies ensuring flexible, local solutions are driven by the needs and priorities of the people we support and their communities;
• Ensure personalised services seek to enable the people we support to make informed choices to live within sustainable communities in their own homes.

Service Development

• Develop services in partnership with the Developments Team by pursuing local growth through Spot Purchase of non-core care at home and supporting people, trusts / grants or block grant.
• Support and lead key elements of service development, this could include the opening of new services, or the expansion of current services.
• Play an active role in developing relationships with HSCP’s and Partners to explore new business opportunities.
• Develop constructive relationships with national and local statutory, voluntary and community agencies to ensure appropriate resources, support and understanding of the service;
• Participate as a member of Care Support Scotland’s management team by sharing information and attending meetings with other members of the team and wider organisation as required;
• Develop, implement and monitor action plans for any team-led changes or external recommendations from the Care Inspectorate, Quality Assurance or Business Assurance;
• Develop and distribute marketing materials to publicise the Service and any significant changes to the service;

Staff Management

• Manage, lead and motivate staff by ensuring an innovative and dynamic support service;
• Work in partnership with People and Culture to ensure best practice in the application of people policies and in leadership add management.
• Facilitate training that is either statutorily required or required to ensure the positive development of staff;
• Provide an outcome orientated approach for self, individuals and the Service team.

General

• Write reports, as required, for both internal and external bodies;
• Determine, in consultation with Finance team, each year’s budget and ensure the financial targets are met;
• Participate in the on call service.

Diversity

• Represent and protect diversity through valuing everyone’s contribution, by integrating diversity into all that you do and promoting its core values.

Self-Management

• Strive to be a values-led leader, practicing values-based decision-making.
• Abide by the Health and Social Care Standards and Scottish Social Services Councils code of conduct in all work undertaken;
• Undertake ‘Continual Professional Development’ through taking personal responsibility for your self development and to life long learning;
• Be aware of current Health and Safety policies procedures and take responsibility for your own safety, and that of others who may be affected by any act or omission on your part;
• Undertake such additional duties as would reasonably be expected of someone at this grade; These duties may be undertaken at the post holder’s principal place of work, or at any other relevant office;
• Apply Care Support Scotland values (Respect, Compassion, Thrive) to all aspects of your work; 

This job description is not an exhaustive list of tasks.

Why work with us?  

We have the following benefits to help attract and retain the best talent, ensuring we provide high quality care to those we support, this includes: 

• 6% employer pension contribution 
• Death in benefit cover (2 times salary) 
• Enhanced Sick Pay 
• Fully funded qualifications 
• Career development and progression opportunities 

Please note:

It is Care Support Scotland’s policy to encourage the personal development of staff. Care Support Scotland will support staff in line with the requirements of the job and the responsibilities of Care Support Scotland. 

You will attend statutorily required training and have access to training appropriate to the specialist requirements of the role and your personal development. 

You will receive regular and responsive social care supervision from your line manager.