Service Manager

We are currently seeking a dedicated and experienced Service Manager to join our East Lothian team. This pivotal role will be responsible for overseeing the day-to-day operations of our care services, ensuring we continue to deliver exceptional, person-centered care to our clients. You will be an integral part of our management team, supporting our care staff, maintaining high operational standards, and ensuring compliance with regulatory requirements. The Role:

• Manage and oversee the daily operations of Home Instead's service delivery, ensuring a high level of client satisfaction.
• Lead, motivate, and support a team of care professionals, ensuring they have the training and resources needed to provide the highest quality care.
• Ensure the service meets and exceeds compliance standards, including regulatory and quality requirements.
• Develop and implement operational procedures that ensure efficiency and continuous improvement in service delivery.
• Handle client assessments, care plan development, and ensure that each client's needs are met in a personalized and timely manner.
• Build strong relationships with clients, their families, and external professionals.
• Monitor and manage budgets and financial performance for the service.
• Act as the key point of contact for clients, families, and the wider community.
• Proactively identify areas for personal development aligned with business objectives and your role's responsibilities and take timely action to address them.
• Promote a positive culture in line with the Home Instead ethos and values.
  
  · Extensive experience in care, with a proven track record of consistently delivering exceptional customer service.
• · Proven experience in leading, managing and developing a team to provide high quality customer care services.
• · Have or be willing to work towards SVQ Level 4 Health and Social Care or equivalent.
• · Excellent knowledge and understanding of compliance and legislative requirements of the Care Standards regulations.
• · Strong skills in conducting care planning and risk assessment.
• · Good understanding of systems and processes.
• · Excellent interpersonal and communication skills.
• · Ability to inspire others and build professional working relationships.
• · Strong organisation and planning skills.
• · Passionate about providing the highest quality of care.
• · Ability to drive the business model and associated revenue streams.
• · Commercially aware and have strong influencing and negotiating skills.
• · Demonstrate achievement of business growth targets.
• · Ability to work well and accurately under pressure.
• · Be responsive, agile and remain calm whilst dealing with multiple priorities.
• · Be flexible to meet demands of the business including participating in an on-call rota.
• · Support the on -call support function where necessary, you should have a driving licence and access to a vehicle.
• · Good working knowledge of IT Systems with experience of Microsoft Office or Google Suite, working with databases and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.
  
  Home Instead is a leading provider of high-quality, compassionate home care services, helping older adults live independently and with dignity in the comfort of their own homes. We are committed to delivering the highest standard of care, and we pride ourselves on our reputation for excellence and the relationships we build with clients, families, and our team members.
  
  Competitive salary and benefits package.
• Opportunities for career progression and professional development.
• A supportive and dynamic working environment.
• Work for an award-winning organization with a focus on quality and compassion in care.