Service Quotes & Sales Coordinator

Anderson Knight is recruiting a skilled Service Quotes & Sales Coordinator to join our client based in Blantyre.

This unique role focuses on preparing precise cost estimates for the installation, maintenance, and repair of automated entrance systems. It also involves working closely with customers to understand their requirements and support them throughout the sales journey—from initial inquiry through to order confirmation. You’ll play a key part in driving both profitability and customer satisfaction, using your technical knowledge and service-focused mindset to help grow the business within the UK market.

Salary: £25,000 - £28,000 DOE.

Main Duties and Responsibilities:

• Conduct pre-quote consultations with clients to understand detailed requirements, offering tailored solutions and expert advice.

• Prepare accurate and competitive cost estimates for automated door installations, repairs, and maintenance based on site surveys, specifications, and project data.

• Collaborate with service engineers, suppliers, and internal teams to gather necessary information on labour, materials, and equipment.

• Follow up on all issued quotes, negotiate terms, and convert proposals into confirmed orders through proactive communication.

• Monitor and report on quote-to-order conversion rates and sales performance, aiming to meet or exceed targets.

• Build and maintain strong client relationships to drive repeat business, long-term service agreements, and customer loyalty.

• Conduct cost analysis, identify potential risks, and suggest cost-saving strategies without compromising quality or compliance.

• Stay up to date with market trends, material costs, and labour rates to ensure accurate and competitive pricing.

• Maintain and update estimation tools and databases with historical pricing and project data to support consistency and efficiency.

• Act as a key liaison between clients and technical teams to ensure smooth project handovers and high customer satisfaction.

Key Attributes and Skills:

• Demonstrated experience in cost estimation, ideally within the automatic door industry or a closely related building services sector.

• Solid understanding of UK regulations and industry standards relevant to automated doors, including BS EN 16005.

• Skilled in reading and interpreting technical drawings, site layouts, and detailed project specifications.

• Strong communication and negotiation abilities, with a proactive, client-focused approach to problem-solving.

• Proficient in using estimation tools, CRM systems, and project tracking software.

• Capable of working independently while managing multiple projects, deadlines, and priorities with precision and accuracy.

• Background in customer service or business development, preferably within the automated door or a similar technical industry.

If you are ready to embrace this excellent opportunity, please forward your CV with confidence.