ServiceNow Junior Platform Engineer

We're recruiting for a Junior Platform Engineer here at Justice Digital, to be part of our warm and collaborative ServiceNow team. This role aligns against IT Service Manager from the Government Digital and Data Framework The ideal candidate will possess a mix of technical acumen and a desire to continuously learn, with a particular focus on both system administration and development work within the ServiceNow ITSM platform. You'll be involved in maintaining the platform, ensuring smooth operations, while also assisting in the development of new functionalities. As a Junior Platform Engineer, you'll have the opportunity to explore both the operational and development sides of the ServiceNow platform. With guidance from experienced engineers and a supportive team environment, you will contribute to key projects, making a real impact while expanding your skill set in this hybrid role. To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025,

• System Administration: Assist with platform maintenance, including updates, patching, and ensuring smooth day-to-day operations.
• Development Support: Collaborate with senior developers to build and customise functionalities, including workflows, business rules, and UI policies.
• Update Sets: Create and promote update sets, ensuring proper version control and smooth release processes.
• Release Runbooks: Apply release runbooks to UAT and pre-production environments, supporting smooth deployment processes.
• CI Management: Perform Configuration Item (CI) uploads and manage relationships within the CMDB, ensuring data accuracy and integrity.
• Incident and Request Management: Provide support in managing ServiceNow incidents and service requests, resolving issues related to the platform and user requests.
• Platform Upgrades: Play an active role in regression testing and supporting platform upgrades to ensure continuity and performance.
• Security Changes: Complete security-related platform changes in line with internal policies and governance.
• User Support: Assist with user administration, including access controls, permissions, and role assignments, ensuring proper governance.
• Collaboration: Work closely with cross-functional teams, including business analysts and developers, to implement new features and fix existing issues.
• Documentation: Help document development and administrative processes, supporting knowledge sharing within the team.
• Learning and Development: Stay updated on ServiceNow platform changes and new functionalities, continuously growing your technical skills.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!, In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience and the following Behaviours during the assessment process:
• Communicating and influencing
• Managing a quality service
• Making effective decisions
• Delivering at pace
A diverse panel will review your application against the Person Specification above. Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference. Should we receive a high volume of applications, a pre-sift based on the following criteria will be conducted before the sift -
• ServiceNow System Admin Certification (CSA)
• ITIL V4 Certification
• Good Knowledge of the ServiceNow Platform, ITSM in particular
Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application. A reserve list may be held for up to 12 months, from which further appointments may be made. Terms & Conditions Please review our Terms & Conditions which set out how we recruit and provide further information related to the role and salary arrangements.,
• You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
• You were studying abroad
• You were living overseas with parents
In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account. Success Profiles Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance. if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance Supporting document 1 ServiceNow Jnr Eng JD Oct 24 (3).docx - 12KB Opens in a new window Converted File ServiceNow Jnr Eng JD Oct 24 (3).docx.pdf - 82KB Opens in a new window We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage., MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion. For further information and to apply for this position please see the following link: https://www.jobtrain.co.uk/justicedigital/Job/JobDetail?JobId=500.

Essential
• ServiceNow System Admin Certification (CSA)
• ITIL V4 Certification
• Strong Communication Skills
• Good Knowledge of the ServiceNow Platform, ITSM in particular
Willingness to be assessed against the requirements for SC clearance. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy., To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

The national salary range is £32,827 - £35,678, London salary range is £37,174 - £40,403. Your salary will be dependent on your base location Total pay in the range of '£30,001 to £40,000, £40,001 to £50,000' are subject to capability, skills and experience. Salary may consist of base pay and a Recruitment and Retention Allowance (RRA) Number of jobs available 1 Detail of reserve list 12 Months Region National City/Town National Building/Site NATIONAL