Who are we?

Kibble is Scotland’s specialist provider of services for at risk children and young people. By providing a range of integrated services, we help build positive futures for children and young people aged 5 plus, with complex social, emotional, and educational needs.

What is the job function?

Working within the Operations Room, you will ensure a secure and safe environment for young people, staff and visitors by monitoring and controlling a number of security systems. You will be responsible for coordinating visitor check-ins, including scanning and managing the access and movement of all staff, young people and visitors within the centre, all while adhering to strict safeguarding and confidentiality protocols.

Main Duties:

• Monitoring Close Circuit Television (CCTV) for Kibble properties and ensuring any suspicious or unsafe activity is promptly reported and recorded.
• When required, act as the first point of contact for staff and external visitors providing clear and accurate information.
• Manage the check-in and check-out process for visitors, contractors, and staff, ensuring they are properly identified and authorised.
• Log incidents and visitor activity in line with centre policies.
• Controlling and operating door entry/exit systems
• Respond quickly and appropriately to alarms or incidents, following established protocols.
• Maintain effective communication with Duty Managers and Head of Safe Centre, relaying critical information as needed.
• Provide general administrative support, including reception and main switchboard duties as required
• Conduct security screenings using the body scanner for young people, staff and visitors as necessary
• Carry out fire system checks
• Conduct regular system checks to ensure all security equipment is operational e.g. pager and radio systems.
• Distributing keys and other equipment to social work staff and ensure their return at the end of the shift
• Maintain strict confidentiality of sensitive information, including records and CCTV footage.
• Ensuring compliance with Health and Safety Standards for those who are within the centre.

What skills, qualification and experience are we looking for?

Essential:

• Strong observational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to remain calm and act quickly in high-pressure situations.
• Proficient in using CCTV and security monitoring systems or willingness to learn.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Understanding of confidentiality and data protection protocols (e.g., GDPR).
• Basic IT skills, including familiarity with record-keeping software.

Desirable:

• Previous experience in a similar role, particularly in a residential care or high-security environment.
• Previous experience of security/fire safety systems
• Educated to HNC level

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