Shift Manager

As a Shift Leader, you are the day-to-day captain. You keep shifts running smoothly, customers happy, and team members having fun. You value collaboration and organization. Functional Responsibilities:

• Identifies and resolves workstation bottlenecks
• Ensures all products served to customers meet quality standards
• Oversees effective preparation of all workstations for peak periods
• Follows all restaurant safety procedures and coaches others
• Actively seeks information on restaurant financial and customer measures
• Demonstrates accountability for growing sales
• Leadership Responsibilities:
• Acts as a model providing leadership and coaching on an ongoing basis to the team
• Communicates effectively with others
• Trains new team members
• Oversees team members during shifts
• Able to efficiently work around problems
• Demonstrates growth mindset by learning from mistakes
• Respectfully coaches and directs team members
Culture Responsibilities:
• Champions Yum!'s culture and values
• Prioritizes customer needs over tasks currently being performed
• Demonstrates positive energy by handling customer issues on the spot
• Makes decisions that help customers
• Coaches team on resolving customer issues
• Fosters a positive relationship with fellow team members and customers
  
  Food retail or service industry experience preferred.
• Ability to exceed Customer Satisfaction expectations
• Sound communication and interpersonal skills