Site Manager-Soft Services-Barrowfield Training Ground (Full-Time)

To be responsible for the management and delivery of the soft services at the Barrowfield Training Ground. 

Catering, cleaning and soft services maintenance are all part of this role .This role also requires a level of financial knowledge on payroll submissions and budgeting, colleague management and development, recruitment, raising of purchase orders in advance of purchasing goods and services.

Key accountabilities will include:

• The accurate administration and submission of the payroll weekly and monthly for all colleagues under your remit
• Ensure catering colleagues deliver the highest level of customer service at all times, using effective coaching, leadership and communication at all times
• Actively encourage good safeguarding practices
• Proactive management of budgets for labour, supplies , equipment and other operating costs
• Ensure all new colleagues are properly trained and developed in their role
• Manage and set KPI objectives for all colleagues that will drive standards and develop work practices.
• Liaise with external providers to ensure all waste streams are removed from The Barrowfield Training Ground in a timely manner
• Ensure all colleagues have completed training in the following courses, COSHH, food safety level 2, Health and Safety, waste management streams and safeguarding
• Monitor inventory levels and order additional supplies as needed
• Management of cleaning stock and equipment ensuring monthly audits are completed and submitted
• Establish and enforcing policies regarding workplace safety, security and hygiene procedures
• Ensure all colleagues wear the appropriate PPE and acknowledging the weather conditions they may face if asked to complete outdoor works
• Manage all colleagues holiday entitlement and absence records
• Attend meetings monthly with GM Soft Services presenting reports on operational challenges and successes
• Complete colleague performance reviews and set objectives that develop and encourage them personally
• Ensure catering services within the dining room are delivered following the guidance provided with the SLA document
• Liaise with Catering Manager on the daily delivery and uplift schedule for the catering provision between the Barrowfield Training Ground and Celtic Park
• Liaise with football management on a daily basis, looking at all aspects of the operation to ensure the facility is managed in a secure , safe , clean and professional manner
• Actively build and maintain positive working relationships with colleagues across the Training Centre and across the club, ensuring a collaborative approach is adopted at all times
• Submit weekly maintenance reports to Facilities Manager

Relationship Management

• Work with the General Manager Soft Services to improve the level of services provided by this department
• Work with the General Manager Soft Services to develop clear financial reporting and accountability for this department

Skills and Experience required:

Essential

• Management record in challenging and evolving environment
• Food safety level 2
• COSSH Qualification (training level)
• A flexible approach to working, with an ability to facilitate change
• Demonstrable leadership skills and effective communicator to motivate a high performing team
• Task orientated and proactive with ability to plan effectively
• Ability to manage and work as part of a team, using initiative
• Able to problem solve and prioritise own and other staff members' workload
• Empathetic and approachable, with excellent listening and judgement
• Have strong written, verbal and interpersonal communication skills
• The ability to work with discretion and maintain high levels of confidentiality at all times
• Time management and organisation skills with ability to prioritise in pressurised environment, while working to deadlines
• Relationship management
• Coaching and developing others
• Personal Accountability
• Strong understanding of banqueting, restaurant and licensed bar operations within a hospitality setting

Desirable

Proven record in a similar role or within leisure management

Additional Requirements

Ability to work flexible hours, including weekends, evenings and match days

Please apply to:            Claire Reid, HR Assistant

Application deadline:    Friday, 13 January 2024

Unfortunately, due to the high number of applications we receive, we are unable to feedback to applicants that have not been selected for interview stage.