SLM (Service Level Management)Risk Analyst

We're recruiting for a SLM (Service Level Management) Risk Analyst here at Justice Digital, to be part of our warm and collaborative Service Operations team. At this grade the risk management practitioner is a business partner providing a service at business group level and having day-to-day contact with risk managers and co-ordinators across the organisation. This role enables the business to identify, assess and monitor risk and to implement improvements in risk maturity. To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025,

• Driving the development of an Orange Book compliant risk management framework.
• Supporting the delivery of outcomes in line with Chief Risk Officer's vision by developing and implementing risk guidance and tools.
• Commissioning and producing intelligent risk reports, which provide succinct, reliable, timely and persuasive analysis, commentary and insight on the effectiveness of risk control measures.
• Being prepared to respond to challenges or objections to their risk assessments or recommendations, providing clear justifications or adjusting risk management strategies when necessary.
• Maintaining strong relationships with other governance processes to ensure risk management advice is aligned with organisational objectives and priorities, and takes account of wider organisational and external contexts.
• Ensuring expert advice and upskilling delivered by the risk team promotes improved risk maturity.
• Building strong risk community relationships, through proactive and targeted engagement with and across the organisation, including Agencies and Arm's Length Bodies.
• Developing an understanding of organisational principal risks through risk identification and analysis and ensuring risk owners are appropriately supported.
• Responsible for ensuring all emerging risks that impact Service Operations are accurately captured, appropriately owned and remediated, in consultation with Justice Digital's central Risk function.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!, In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience and the following Behaviours during the assessment process:
• Changing and Improving
• Delivering at Pace
A diverse panel will review your application against the Person Specification above. Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference. Should we receive a high volume of applications, a pre-sift based on the following criteria will be conducted before the sift -
• A working knowledge of ServiceNow, including basic knowledge of how to manage data from and within ServiceNow.
• A high-level understanding of operational processes including ITIL and working within modern digital support teams.
• Familiarity with Agile methodology and appreciation for iterative, continuous improvement.
Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application. A reserve list may be held for up to 12 months, from which further appointments may be made. Terms & Conditions Please review our Terms & Conditions which set out how we recruit and provide further information related to the role and salary arrangements.,
• You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
• You were studying abroad
• You were living overseas with parents
In such cases you will need to be able to provide referee cover for the period(s) of residence overseas. The duration of overseas residence and the country of abode will also be taken into account. Success Profiles Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles. This flexible approach to recruitment focuses more on finding the right candidate for the specific role. To find out more about Success Profiles to support your application please click here for further guidance. if you feel that your application has not been treated in line with the Civil Service Recruitment Principles, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance Supporting document 1 SLM Risk Analyst JD (5).docx - 12KB Opens in a new window Converted File SLM Risk Analyst JD (5).docx.pdf - 69KB Opens in a new window We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage., MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion. For further information and to apply for this position please see the following link: https://www.jobtrain.co.uk/justicedigital/Job/JobDetail?JobId=533.


• Proactive in gathering, evaluating and analysing information and evidence from a range of sources to support strategic change.
• A working knowledge of ServiceNow, including basic knowledge of how to manage data from and within ServiceNow.
• A high-level understanding of operational processes such as ITIL and modern digital support teams.
• Familiarity with Agile methodology and appreciation for iterative, continuous improvement.
Willingness to be assessed against the requirements for SC clearance. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy., To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks (BPSS) can be undertaken. If you have spent significant time abroad (a total of 6 months in the past 3 years) you would be required to give a reasonable account of the reasons why. For some roles you will be required to successfully complete National Security Vetting at Counter Terrorism (CTC), Security Clearance (SC) or Developed Vetting (DV) level as a condition of appointment. To meet CTC/SC/DV requirements you will normally need to have been resident in the UK for at least 3/5/10 years prior to the date of application (The level of checks that are required are stated in the advert).

Candidates must submit a CV and statement of suitability (of no more than 750 words) via our applicant website Jobtrain, which describes how you meet the requirements set out in the Person Specification above. Candidates who do not submit both a CV and a separate statement of suitability will not be invited to attend an interview.

The national salary range is £41,463 - £45,276, London salary range is £47,657 - £52,040. Your salary will be dependent on your base location. Number of jobs available 1 Detail of reserve list 12 Months Region National City/Town National Building/Site NATIONAL