Software Support Analyst

We are looking for an experienced Software/Access Analyst to join our team., Reporting to the Support Desk Manager, you will be responsible for providing software and access support within the Support Team structure., This is a hybrid role which involves two days at home and three days in the office between our Hillington Head office and our office in Kilbirnie Street, Glasgow.

Day-to-day duties

• Ensure that the information within the software system is available and accessible and be responsible for entering and amending as required on Service Management Tooling platform.


• Responsible for joiner's onboarding processes - within current support and cyber processes.


• Responsible for leaver's process - within current support and cyber processes.


• Responsible for actioning access requests for internal systems in line with current processes.


• Assist with software installation procedures within support desk where appropriate.


• Responsible for license assignments, reconciliation and reporting (Office 365/Intune)


• Working tickets flows within Service Management Tooling.


• Assisting Support Desk with call handling.
  
  Attention to detail with a methodical and thorough approach to work


• Strong written and communications skills


• A focused team player


• Highly organised with excellent communication skills


• Great time management and the ability to prioritise multiple work streams


Desirable but not essential:

• Understanding of Cisco Call Manager/Finesse administration


• Exposure to Office 365, Intune licensing assignments and user management


• Knowledge of Azure Active Directory user administration
  
  Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.


To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure checks.


• 33 days' annual leave


• Flexible leave


• Generous employee discounts


• Private healthcare


• Workplace pension


• …and much more, Every Arnold Clark employee is entitled to a wide range of benefits, including:


Discount on new and used vehicles

Contributory pension scheme