Spa Therapist
Klarent Hospitality, Old Town, City of Edinburgh
Spa Therapist
£28080
Klarent Hospitality, Old Town, City of Edinburgh
- Part time
- Permanent
- Onsite working
Posted 1 week ago, 8 Dec | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 8446f2e51d814a3baf321b3df15b0209
Full Job Description
- Be responsible for the smooth operation of the treatments, whilst working alongside the Spa Manager.
- To take ownership, co-ordinate and ensure that all Therapists are correctly trained and inducted in line with company specifications
- Ensure client experience is proficient including bookings, payments, consultation cards and product recommendations.
- Demonstrate current knowledge of hotel products, services, pricing and policies
- Represent the Spa Manager in their absence
- Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services.
- Cover reception duties including welcoming guests, treatment reservations, spa tours and product sales.
- Interact and communicate effectively with clients, members, team members, guests, and management team.
- Assist Spa Manager in meeting and exceeding department sales targets and ensure that sales are recorded accurately.
- Work towards individual monthly sales targets.
- Complete other duties assigned by the Spa Manager
- Assist other departments, as necessary
Proven experience in a similar role within the spa, wellness or hospitality industry. - Sound knowledge of spa treatments, techniques and products.
- Positive Attitude and good communication skills.
- Abilitiy to work under pressure.
- Competent leave of IT proficiency.
We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio. We pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service. Rewards your hard work by offering you the below team benefits when you join us: - Meals provided whilst on shift
- Sales incentives and initiative rewards
- Discounted use of leisure facilities
- Stays in our hotels at discounted prices or
- Even free stays in our hotels as one of our rewards & recognition incentives,
- Opportunities for your personal development within the Hotel Group Brand Portfolio