Specialist Customer Service Advisor

Location: Fully remote - homebased Salary: £25,358 per annum with bonus and Vodafone benefits Working Hours: Full time 37.5 hours per week - Mon to Fri 08:00 - 18:00 (2 shifts 08:00 - 16:00 and 10:00 - 18:00)     At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.     Who We Are     We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.    At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company.  We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.   Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations - from small, local businesses to multi-national corporations - unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).    What you'll do     You'll ensure the smooth running of customer accounts as a dedicated 'customer champion'. You will deliver exceptional customer service at all times through in-depth customer knowledge and establishing relationships with key stakeholders, both internal and external. You will:

• Own the customer relationship, handling and resolving calls and emails within all service level agreements.
• Provide a focal point to the customer for escalations and more complex queries.
• Liaise with other departments within Vodafone to resolve account queries.
• Provide support to the Account Manager and Service Manager to ensure the smooth running of the customer accounts.
• Liaise within Vodafone to resolve technical and network related queries.
• Work as part of the team to ensure the department offers World Class Customer Service at all times.
• Undertake any additional tasks as directed, in the interest of the business and our customers.
• Proactively work outside of the core role to identify and deliver improvements to the customer experience.
• Demonstrate role model behaviours, advocating the products and services that we offer as a business.
    Who you are      You will have:   
• A professional & friendly telephone manner. 
• Enterprise customer service experience. 
• Proven experience of 'championing' or relationship building with main contacts. 
• Be a team player. 
• Be willing to learn.
• Excellent knowledge of Vodafone internal systems. 
• Excellent communication skills with the ability to communicate with people at all levels. 
• Experience of working within project parameters to improve processes and engagement, which enhances the overall experience customer and staff experience.
Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.     What we offer     We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.       Together we can      Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.   If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.     #LI-Onsite  


• Enterprise customer service experience.
• Proven experience of 'championing' or relationship building with main contacts.
• Be a team player.
• Be willing to learn.
• Excellent knowledge of Vodafone internal systems.
• Excellent communication skills with the ability to communicate with people at all levels.
• Experience of working within project parameters to improve processes and engagement, which enhances the overall experience customer and staff experience.
  
  At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are., We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve. Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations - from small, local businesses to multi-national corporations - unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.