Sr Professional Services Consultant

The EMEA Professional Services Consultant will oversee implementations and consultative engagements for the Proofpoint Information & People Protection Platforms (Mail Protection, Insider Threat Management (ITM) On-Premise & SaaS, Email DLP, Endpoint DLP, Cloud Application Security Broker (CASB)). This individual will develop new services, implement best practices, and assist in customer escalations as needed. The ideal candidate has the demonstrated ability to ensure successful service delivery and customer success. Proofpoint's Consultants are service delivery experts who work remotely to manage and align client business priorities with data protection strategies. As subject matter experts on a broad spectrum of information security models, best practices, and operational strategies, our Consultants reduce clients' security risks by mapping technology to organizational processes and resources. This is a highly technical role, and deep knowledge of the operating systems (Windows & Linux) and network configuration is required, as well as a strong background in email and data protection. Resolving customer issues routinely includes working in complex product and infrastructure configurations, problem troubleshooting and isolation, performance tuning and optimization, training the customers on product features, escalating product defects and issues, and driving them toward resolution while managing the customer. The position requires working remotely with non-technical managers and executives to develop technical and business requirements for their company's custom data security program. This role is open to Europe and the Middle East. Your day-to-day

• Engage with newly signed enterprise customers as a Proofpoint product expert to implement Proofpoint solutions at their sites, typically using remote web conferencing tools. Implementation activities include installation, configuration, troubleshooting, customization, testing, and documentation.
• Deliver training to customers and partners.
• Provide technical expertise and real-life experience in creating solutions, designs, proof of concept and implementation
• Drive high levels of customer satisfaction.
• Be a strong voice for your customers in the Marketing and Engineering teams to improve the product and ensure that Proofpoint deployments are successful.
• Coordinate with multiple parties -- internal departments as well as the customer --to ensure a timely and satisfactory resolution to technical issues and completion of projects
• Define and document the best practice techniques, processes, templates, and architectures for use by the greater field organization
  
  5+ years of industry experience in a customer-facing technical field such as professional services, sales engineering, or technical support
• Experience with Email Protection, Data Loss Prevention, Endpoint Security or Cloud Security
• Experience in large systems design and project implementation for enterprise environments
• System administration experience with Windows, LINUX/UNIX including web infrastructure (IIS, MS SQL)
• Broad technical knowledge of Internet SaaS products and technologies such as: O365, G-Suite, Single Sign-On Solutions (Azure SSO, SAML, Okta, etc.), Azure AD & ADFS, etc.
• A thorough understanding of TCP/IP protocols and how they work, particularly, SMTP(S), HTTP(S) & TLS, RFC2822, LDAP(S), etc
• Scripting (PERL, Python, Shell) experience a plus
• Knowledge of networking topology, configuration and components (e.g, Firewalls, VLANs, Routers, etc.)
• Strong background with cyber attacks: Phishing, Malwares, Data Exfiltration/Leakage, Spam, Account takeover, etc.
• Background with DLP would be a advantage - must be able to clearly write and explain concepts, implementing, and maintaining consulting best practices
• Strong messaging infrastructure system administration experience
• Proficient in additional languages would be a significant advantage (German/Italian/French/Spanish/Arabic)
• Ability to work at all levels of the organization both technically and politically.
  
  Proofpoint is a leading cybersecurity company protecting organizations' most significant assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including over half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions, mitigating their most critical risks across email, the cloud, social media, and the web.
We are singularly devoted to helping our customers protect their greatest assets and most significant security risk: their people. That's why we're a leader in next-generation cybersecurity. Protection Starts with People., Why Proofpoint As a customer focused and driven-to-win organization with leading edge products, there are many exciting reasons to join the Proofpoint team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success! We are a multi-national company with locations in 10 countries, with each location contributing to Proofpoint's amazing culture! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. To view additional awards, please visit www.proofpoint.com/us/news#awards Proofpoint thrives on the invaluable contributions of our diverse workforce, which encompasses a kaleidoscope of lived experiences, thoughts, perspectives, and professional expertise. We attribute much of our success to our people, who are at the core of our organization and embody our people-centric ethos. We hire the most innovative minds globally to safeguard our customers' sensitive data and intellectual property. Our talented workforce develops and leverages our advanced technology, combining their expertise to provide comprehensive protection against threat actors and mitigate the risks posed by both malicious and negligent employees. Cyberattacks have the potential to disrupt access to vital resources such as energy, water, transportation, healthcare, and financial services. At Proofpoint, our dedicated team works tirelessly to ensure world-class cyber resilience, protecting approximately 8,000 enterprise customers worldwide. We are committed to creating a diverse, equitable, and inclusive environment. We work every day to ensure that our employees feel that they are in a community that celebrates their unique identity, cultivates their sense of belonging, and invests in their professional growth. We have 9 employee-led employee inclusion groups which help support both employees and our organization by providing opportunities to network, discuss career and cultural development and uplift the corporate culture to create a more inclusive workplace. At Proofpoint, we have a passion for protecting people, data, and brands from today's advanced threats and compliance risks. We hire the best people in the business to:
• Build and enhance our proven security platform
• Blend innovation and speed in a constantly evolving cloud architecture
• Analyze new threats and offer deep insight through data-driven intel
• Collaborate with customers to help solve their toughest security challenges
We are singularly devoted to helping our customers protect what matters most. That's why we're a leader in next-generation cybersecurity-and why more than half of the Fortune 100 trust us as a security partner.