Steward

Are you looking for a flexible seasonal job that is both fun and unique? You'll get a unique view into Scotland's rich history and gain valuable experience in the tourism industry and help bring Scotland's dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland's past and share your passion with international and local visitors who come to Inchcolm Abbey during the season. What will my role involve and what will be my responsibilities? Customer Service

• Process and promote retail and admissions transactions through the till system.
• Ensure a high standard of presentation throughout the site, following appropriate cleaning processes in both public and staff areas. This will include grounds maintenance and grass cutting at some sites.
• Support the team in achievement of quality assurance Key Performance Indicators (KPIs).
• Actively support in HES seminars, events, functions and promotions.
• Provide the warmest welcome to our visitors and engage proactively with customer service.
• Deliver introduction talks as part of the core visitor experience.
• Prepare the piers and assist with landing of the passenger ferries, ensuring safe passage of the visitors of the piers.
Teamwork
• Proactively communicate with colleagues across the site to ensure high performance, standards and consistency.
• Support the Monument Manager on partnership and community engagement initiatives and projects, including volunteering, weddings and other events.
Commercial Awareness
• Working together with your monument team to achieve overall commercial performance targets.
• Promote commercial opportunities within the monument, such as upcoming events and retail products where appropriate.
• Assist Monument Manager to ensure accurate stock management and assist with stock ordering and deliveries as required.
Health and Safety & Compliance
• Ensure the security of the site, buildings and contents, including acting as key holder (where required).
• Monitor and comply with all H&S procedures/guidance relevant to the site.
• Follow correct procedures to ensure safe operation of all equipment.
• Ensure that the health and safety of staff, visitors and contractors is paramount at all times.
• Safely operate around the piers, ensure pier checks are carried out, undertake Pier Safety training, onsite training with Boat Operators.
  
  Experience delivering high standards of customer service in a fast paced environment.
• A genuine interest for working in the heritage tourism industry.
• Ability to work independently at times.
• Excellent team working skills.
Desirable requirements:
• Previous experience working a PC based till.
• Knowledge of the monument(s) and surrounding area.
• Previous experience communicating to large groups of people (Guided Tours).
• Cash handling experience.
• IT skills and ability to use basic online functions.
• An existing first aid qualification, or willingness to be trained in first aid skills.
• Experience of working in a marine environment