Store Associate

Job Purpose 

The Retail section consists of more than 700 Barnardo's shops across the 

UK. These high-street stores are reliant on donations from the public and 

corporate supporters, and generate funds from the sale of these donated 

items. There are a wide range of shops, from traditional charity stores to 

book shops and furniture. The Trading division produces and sells a range of 

products, including cards and gifts. 

To assist the Store Manager in the running of the Store and to supervise in 

the Store Manager’s absence as designated, ensuring that your actions 

reinforce the Barnardo's Basis and Values. 

Key Responsibilities: 

• General 

• Sales 

• Shop Appearance 

• Stock 

• Stockroom 

• Staff 

• Administration and Security 

• Health and Safety 

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GENERAL 

• Ensuring stock is generated over the door by members of the public 

and ensure donors sign up to the Gift Aid scheme. 

• Ensuring all stock is sorted, priced and steamed before going onto the 

Store floor. 

• Use of Barnardo’s IS systems on a daily basis. 

SALES 

• Achieve profit targets by maximising sales and minimising costs. 

• Ensure that the high standard of service to customers that is 

expected by Barnardo's is maintained at all times. 

• Implement any promotion in the store as directed by Head Office or 

your Area Business Manager or your Store Manager. 

• Actively support any national or local fundraising promotions as 

directed by Head Office or your Area Business Manager or line 

manager. 

SHOP APPEARANCE 

• Maintain a high standard of presentation, both in the windows and 

the interior of the shop. 

• Ensure the sales floor layout is as per the current Sales Analysis 

guidelines in conjunction with your line manager or Area Business 

Manager. 

• Achieve and maintain high standards of housekeeping, organisation 

and cleanliness throughout the Store, including the sales floor and 

stockroom areas. 

STOCK 

• Actively encourage the public to donate saleable stock. 

• Actively support the Store in achieving the required Gift Aid 

conversion rate. 

• Adhere to Gift Aid procedure when processing Gift Aided donations. 

• Price stock at a consistent level in accordance with Barnardo's price 

guides. 

• Ensure there is adequate stock available on the shop floor at all 

times, on all key lines (stock density), including hanging, ticketing 

and sizing all clothing as appropriate. 

• Ensure the shop density is kept full by ensuring there is adequate 

stock available at all times (productivity). 

• Rotate stock on a daily basis so that no garment remains on the 

shop floor for any longer than the agreed time limits. 

• The role will demand moving sometimes high volumes of stock on a 

daily basis. 

• Arrange where appropriate, in conjunction with your line manager, 

a van collection service in order to provide enough stock to support 

the turnover of the shop. 

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• Comply with all instructions regarding the sale and auditing of new 

goods. 

STOCKROOM 

• Keep van collection goods and other goods separate (i.e. over the 

door, Gift Aid). 

STAFF 

• Ensure that tasks are properly delegated to staff/volunteers in 

accordance with their training and abilities. 

• Organise a rota to ensure the Store runs effectively and the sales 

floor and sort room tasks are allocated. 

• Create an organised and pleasant working environment for staff 

and volunteers. 

• Inform the Store team of business communications, promotions and 

information relating to Barnardo's. 

• Ensure that all staff/volunteers comply with Barnardo's policies, 

procedures and specific Retail protocols. 

• Actively recruit the correct/specified number volunteers to deliver 

the stores objectives and KPI’s. 

• Provide training so they are able to perform their jobs efficiently 

and effectively. (All stores except Superstore.) 

ADMINISTRATION AND SECURITY 

• Complete all relevant administration on time in accordance to 

Barnardo's Manager's Manual and Head Office instructions. 

• Bank daily according to Barnardo's policy. 

• Ensure that all Barnardo’s till procedures are adhered to and that 

cash is kept secure. 

• Be the second named key holder with the Police. 

• Notify the Store Manager or line manager in the event of a break in, 

suspected theft or security incident (this includes suspected 

dishonesty by staff/volunteers). 

• Ensure that no unauthorised person is allowed to inspect the shop 

or examine sales or other records. 

HEALTH AND SAFETY 

• Provide a safe environment that protects all staff/volunteers, and 

the public. 

• Comply with all Health and Safety (H&S) regulations as per 

Barnardo's H&S Policy. 

• Report any maintenance or Health and Safety issues in the shop to 

the Store Manager (and Area Business Manager if appropriate). 

• The role will demand moving sometimes high volumes of stock on a 

daily basis.

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OTHER 

• Ensure Retail Safeguarding Risk Assessments and Equality Impact 

Assessments are completed in line with the required practice and 

standards. 

• Any other duties as appropriate.