Strategy and Governance Officer

Citizens Advice Scotland is a strategy-led organisation and as Strategy and Governance Officer you will work in a small team at the heart of organisation which provides support to set strategic direction and then works to ensure that we have the structures and processes in place to deliver on that, including good governance and risk management. It is a wide and varied job that includes everything from organising fun activities that help our people understand how they contribute to delivering on the strategy, to working out the best ways to evidence our progress, to making sure that our risk management records are kept up to date. We are currently involved in refreshing our current strategy and you will be involved in every stage of that process. You will need to be an excellent communicator, very organised, great attention detail and a good problem solver. Some experience in experience in strategy, governance, performance or risk would be a big advantage, but there s lots of scope to learn on the job too. About Citizens Advice Scotland The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however they choose to access it. We use people s real-life experiences to influence policy and drive positive change. Last year the network helped nearly 180,000 people and unlocked 147million for people through things like social security payments and employment entitlements. Our online advice received over 5.4 million page views and our awareness raising campaigns reached millions of people. Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged. Employee benefits Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack. Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. CAS provides options for hybrid working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process., None specified

None specified

Advice provided by our service is free, independent, confidential, impartial and available to everyone. We look at the problems people bring to our advice services and campaign for change where it’s needed most. We work for a fairer Scotland where people are empowered and their rights respected.