Support Analyst

 NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.  

The shift pattern is M-F 9-5

NHS Greater Glasgow and Clyde is the largest employer in Scotland. Our IT Applications service delivers 100s of IT applications ranging from 25,000 user systems (such as TrakCare, Clinical Portal) and West of Scotland regional systems (such as Chemotherapy) to smaller departmental and clinical systems. Our IT Applications teams cover service delivery; training; user support; technical support; programmes, projects and business analysis; and development of in-house applications and integrations. As well as contributing to the overall work of the team on the many different applications and systems supported, this particular post will have a specific requirement for managing the dental inspection programme system which will involve being the main point of contact for this system within the eHealth department.

This post will be based at Westward House, Paisley although there will be a requirement to spend weeks at a time at Stobhill hospital during peak work for the dental schools inspection programme and also occasional days throughout the year for both extended support, management and training for the user base of this system.. You should have both theoretical and practical experience of IT systems gained through a relevant degree or diploma or equivalent practical experience. You should have experience in the specification and support of IT applications within a complex environment, and be proficient in the role of IT applications support and service delivery. You should have first and second line support experience and familiarity with large-scale SQL based systems.

• The successful candidate should also have the following Behavioural Competencies
• Able to resolve complex problems working under a high pressure situation.
• Able to communicate clearly about technical solutions and problems with non-technical users.
  
• Work closely with other team members and eHealth staff and 3rd parties and collaborate with project teams.
• Able to represent the team at meetings involving senior managers and non eHealth staff
  
• Exposure to IT within the Health Service would be advantageous.

Informal Contact: Martin Lafferty, martin.lafferty@ggc.scot.nhs.uk

Details on how to contact the Recruitment Service can be found within the Candidate Information Packs 

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

NHS Scotland is reducing their full time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay.  This reduction will also be applied pro rata for part time staff.  This advert and any subsequent offer/contract of employment therefore reflects the new working hours.  However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week.  If you have any questions or concerns please contact the Recruiting Board.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies.

Failure to comply with this requirement may result in your application being withdrawn from the application process.

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