Supporter Care Coordinator

Are you someone who genuinely wants to make a difference? Are you passionate about inspiring people and building relationships, always offering the highest level of supporter care? If so, we have an exciting opportunity to join our team as a Supporter Care Coordinator and we would love to hear from you!

As a Supporter Care Coordinator, you will be an integral part of the Income Generation and Engagement team, supporting colleagues from across the organisation. As the first point of contact for CHAS’ incredible supporters, you will build and nurture relationships by providing exceptional stewardship.

This is a vital role and requires someone with a great can-do attitude, who is organised and has excellent prioritisation skills. If this sounds like you, please get in touch.

About You

• Experience in an office or customer facing environment
• Ability to work independently within the role, under your own initiative and cooperatively as part of the Supporter Engagement Team
• Excellent administration skills with a sound working knowledge of CRM databases and Microsoft Office packages including Word, Excel, Outlook and Teams
• Exceptional communication skills (both written and verbal)
• Excellent attention to detail and a high level of accuracy
• Knowledge and demonstrable experience of adhering to data handling/GDPR laws and codes of conduct
• A driving licence and access to a car is essential

Why CHAS?

At CHAS, staff and volunteers work together as one team, focused on the common goal of reaching every family in Scotland who needs our support. All CHAS staff will at some point work with or alongside volunteers and will be expected to support volunteers.

At CHAS, our ambition is to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together. As a Supporter Care Coordinator, you will be instrumental in achieving this vision and shaping the future of CHAS.

Further Information and How to Apply

This role will be based in the Stepps office, with some hybrid working and travel to other CHAS sites as required. 

Temporary post until December 2025

This post is subject to a Basic Disclosure.

Follow the link below to find more information including:

·      Full job description

·      Full list of benefits

·      Contact details to arrange an informal chat with the hiring manager.

·      Contact details for support with the recruitment process.

To apply you will be asked to answer a couple of questions and submit your CV or complete our full application form.