SWRK 482 - Scheduling Assistant (Various locations)

Shift Pattern: In accordance with a rotational roster, you will work over a four-week shift pattern which consists of two weeks day shift and 2 weeks back shifts. Day shift is 6.30 am until 3.30 pm (during week days - 7am until 4 pm office based) Backshift is 3 pm until 11 pm. When not in the office you will work from home. Shift Pattern consists of -

• Week 1 - Monday, Tuesday, Friday , Saturday, and Sunday ( Dayshift )
• Week 2 - Wednesday , Thursday ( Dayshift )
• Week 3 - Monday, Tuesday, Friday, Saturday, and Sunday ( Backshift )
• Week 4 - Wednesday , Thursday ( Backshift )
We are looking for highly motivated individuals to work as part of a team who will provide a support service to Home Carers working to support vulnerable people living in the community Council wide. This includes scheduling and allocation of work. There is a requirement use IT, and you should have an interest and understanding of IT programmes. A number of opportunities exist for people wishing to work in a challenging and rewarding environment.,
• Provide examples of your work or other activities which demonstrate your ability or aptitude to undertake the duties of the post
• Provide details of a work situation that has been difficult, describe your skills and what your role was, how you communicated and influenced the outcome in a positive way
• Provide details of how you would respond to telephone calls where individuals are experiencing difficulties, how you would deal with this and what you need to consider in relation to meeting changing priorities
• Please provide details of which IT programs and applications you use / are familiar with? Please describe your level of computer literacy.
  
  There is a responsibility for the post holder to demonstrate a commitment to quality service delivery through continuous improvement for the benefit of the Service and the Organisation.
Additional increments for working unsocial hours will also apply. South Lanarkshire Council will provide and fund all required training including induction and ongoing learning and development. If you are a caring, patient, compassionate and adaptable individual who understands and respects the rights of other people, we would like to hear from you. Interviews for these posts will be held face to face. It is important to us that you feel valued and that this will reflect on the care you provide to people. As an employee of South Lanarkshire Council you will benefit from excellent terms and conditions of employment. Recruitment Checks As part of our approach to good practice and safer recruitment we carry out a number of pre-employment checks for example, Identity, Asylum and Immigration and employment history. As an employee of the Council, you would also receive a wide range of benefits including:
• Enrolment in award winning local government pension scheme
• Up to 33 days annual leave
• Public holiday entitlement (up to 10 days)
• Occupational sick pay
• Family friendly policies - flexible working and leave, maternity/paternity leave, enhanced leave
• Employee Discounts - including discounts at the cinema
• Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)