Team Leader

Role Summary

The Team Leader at Harmony Care and Support Services is responsible for providing management and leadership for the day-to-day operations of the service. The role involves ensuring compliance with legislation, the Care Inspectorate, and SSSC codes of practice, while promoting the safety, well-being, and independence of clients. The Team Leader will assist in delivering professional support, assessment, and guidance to staff, contributing to the strategic development of the service, and supporting the leadership of Harmony Care and Support Services and Harmony Employment Agency.

Role Accountabilities & Key Activities

Operational Management

• Oversight and Leadership: Provide day-to-day operational management oversight and leadership of Harmony Care and Support Services, ensuring effective and safe delivery of services that promote client safety, well-being, and independence.
• Service Improvement: Participate in maintaining effective systems for service delivery, planning, development, assessment, and practice to support continuous service improvements and meet internal and external targets.
• Person-Centered Approach: Lead and support a person-centered approach to tailoring support to individual client needs, promoting a culture of reablement, inclusion, and empowerment.

 Professional Support

• Staff Guidance: Provide professional support, guidance, and supervision to staff to ensure better outcomes and higher levels of care for clients.
• Complaints Handling: Advocate for effective complaints handling systems and promote resolutions that ensure better outcomes for service users.
• Service Coordination: Lead in coordinating and implementing support services that meet individual service user needs, monitoring quality, and promoting high standards of working practice.

Compliance

• Legislative Compliance: Assist in managing and leading daily operations to ensure compliance with legislative and regulatory requirements, procedures, and policies.
• Audit and Scrutiny: Provide effective audit and scrutiny systems to ensure accountability, responsibility, and continuous improvement in service delivery performance.
• Policy Development: Ensure the development and implementation of policies and procedures that meet national policy and legislative requirements.

Training and Supervision

• Staff Training: Ensure training, supervision, and support from qualified health professionals and experienced staff for tasks such as personal care, mobility, food hygiene, and managing challenging behaviour.
• Protection of Vulnerable Adults: Participate in protecting vulnerable adults following national and local policies, systems, and procedures, responding efficiently to any concerns.
• Mentoring Programme: Devise and implement a mentoring program to assist with employee retention.

Relationship Management

• Partner Relationships: Foster excellent working relationships with all partners to achieve performance against agreed standards.
• Client Relationships: Assist the Service Manager in developing positive working relationships with clients, families, carers, social workers, care managers, and health professionals.

Team Leadership & Development

• Performance Promotion: Promote and ensure high performance within Harmony Care and Support Service, focusing on service delivery improvements.
• Resource Management: Assist in managing resources to achieve performance targets across the team.
• Learning Culture: Support a learning culture within the team, encouraging feedback and continuous development.
• Performance Review: Contribute to the Performance & Development Review (PDR) process, ensuring regular monitoring and performance reviews within the organisational framework.

Service Delivery

• High-Quality Service: Deliver high-quality service focusing on individual needs, capacity, and potential.
• Continuous Improvement: Consider partners perspectives and expectations in continuous service delivery and planning improvements.
• Complaint Systems: Support and maintain effective complaint handling systems, ensuring a lessons-learned approach for better service outcomes.
• Client Care Plans: Participate in developing, implementing, and monitoring client care plans to promote safety, potential, and independence per national/local policy.
• Activity Management: Develop an understanding of the social, educational, and recreational needs of service users and manage activities to support everyone.

 Best Value

• Performance Review: Contribute to team performance reviews to ensure maximum service benefit.
• High-Quality Service: Support the Service Team to ensure high-quality service delivery.

Best Practice

• Environment Fostering: Foster an environment where best practice is an accepted responsibility at all levels.
• Sharing Best Practice: Share best practice across Harmony Care and Support Services, the Agency, and SDS to benefit clients.
• Personal Commitment: Demonstrate personal commitment to delivering a first-class service to all clients.
• Professional Standards: Work with pride and commitment to achieve high personal and professional standards, aligning with team objectives.

Context

• Mobility: As per contractual terms.
• Work Pattern: Monday to Friday, 9:00 AM to 5:00 PM, with occasional weekend and evening work as required.
• Job Share: Not suitable for job share.
• Overtime Requirements: Not applicable.

Key Relationships

• HCSS Manager: Direct reporting line.
• Team Leadership: Accountability for roles within Harmony Employment Agency.
• Partners: Engage with elected members, managers, and staff within other Council services, NHS staff, GPs, external providers, legislative bodies, and regulatory bodies.
• Key Contacts: Managers and employees, housing, police, corporate & customer services, social work planning, commissioning and contract services, external providers, local authorities, service users, carers, voluntary/community groups.