Team Manager

To lead a Customer Services team in consistently delivering excellent service across all propositions. This involves providing leadership, developing the team, managing performance, fostering a customer-centric culture, improving processes, collaborating with other teams, ensuring quality, managing stakeholders, communicating effectively, and encouraging innovation.,

• Guiding, coaching, and evaluating every team member's performance. Addressing any issues promptly and creating a positive environment where everyone feels motivated to do their best.


• Continuously assessing team achievements against objectives. Identifying variances from targets and take proactive action to ensure successful delivery.


• Strategizing and allocating team resources smartly to meet business goals. Setting up streamlined processes and ensuring we're equipped with the right data to handle work efficiently within budget limits.


• Leading the team through changes with clear and effective communication.


• Ensuring team adherence to defined practices and procedures to maintain consistent and compliant output.


• Proactively reviewing the customer environment to drive continuous improvement initiatives. Implementing changes to enhance effectiveness and efficiency, applying systems thinking logic daily.
  
  Have a minimum of 2 years' experience within a managerial position.


• Have problem solving and decision-making skills.


• Have time management and organisational skills.


• Have prior experience in managing customer services team within Financial Service, Life & Pension, or another relevant office/ corporate based environment.


• Possess exceptional written and verbal communication abilities.


• Computer literate in MS Excel and Word skills and appetite to learn and effectively navigate multiple computer systems and other technologies.
  
  Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.
  
  Salary: From £28000-£30000, 33 days including Bank Holidays


• Eligibility for an annual discretionary bonus scheme


• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)


• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays, and electrical goods.


• Cycle to Work Scheme & Interest free Season Ticket loans.


• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.


• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave


• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection