Technical Recovery Manager

In the Economic Crime Prevention (ECP) Platform, our mission is to reduce harm to our communities by improving the Group's capability to prevent, detect and respond to economic crime. The Platform sits within Consumer Relationships and plays a critical role in providing services across the whole Group.

This role will help craft and deliver initial User cases running on GCP. Within our ECP Service team, the Technical Recovery Manager (TRM) is an operational leader who leads all aspects of the availability of our systems and the service provided to our customers. In this role you'll represent the Lead Service Engineer, implementing service principles and standards, to ensure the Technical Recovery Bridge team maintains an outstanding level of service across the group.

This role covers a shift working pattern where the you'll be expected to work across 12 hours shifts that are Monday to Friday 7am to 3pm. 9am to 5pm and 11am to 7pm. Outside of those hours you'll be expected to provide an On Call capability on a rota. That will ensure we have a 24 x 7hrs and 365 days a year capability.

Within ECP we look after >100 applications hosted on a variety of technologies; the Recovery Manager will be expected to have good knowledge of Microservice/Unix and Mainframe operating systems. To be very familiar with ECP and Payments Industry would be an advantage.

What you'll do

• Be responsible for leading and developing your team members, coaching and building a collaborative environment with one focus, service availability.


• When incidents occur, be responsible for coordinating IT engineers, controlling recovery, engaging with Senior customers to keep them informed and assessing impacts of both the incident and the recovery actions.


• Maintain a calm but focussed working environment, whilst also protecting the engineers to ensure they can operate unhindered.


• Be accountable for ensuring incident reports are coherently written to ensure effective problem management and facilitate meaningful analysis.


• When not engaged in incidents, be self-motivated to explore problem records and Service Improvement opportunities, which might include monitoring and alerting capabilities, automation and operating procedures.
  
  Strong leadership ability.


• Used to operating in a highly pressurised environment and can calm situations whilst maintaining focus.


• Analytical and can analyse incident data and explore patterns to help mitigate risks.


• Proven experience across all ITIL disciplines.


• Stakeholder Management - having the ability of influencing and seeking buy in from key stakeholders.


• Operational excellence & experiences in IT support - Understands production environments and the complexities of the systems architecture, being able to advice on operational excellence.


• Relevant knowledge or experience of the payments industry; understanding the regulators, the schemes, types of payments and industry SLAs.


It would be great if also had

• Knowledge of modern software development toolsets including Cloud platforms Containers, Kubernetes, API's.


• Experience in working with Dynatrace and Splunk.
  
  We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you!, Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in/all its forms.


We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%.


• An annual bonus award, subject to Group performance.


• Share schemes including free shares.


• Benefits you can adapt to your lifestyle, such as discounted shopping.


• 30 days' holiday, with bank holidays on top.


• A range of wellbeing initiatives and generous parental leave policies.


Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.