Technical Recovery Manager

HOURS: 35 hours, full time. Please note this role accepts 24

• 7 responsibility for service availability, currency and performance. You'll need to be on call and on standby during various shift patterns. You'll be paid extra in addition to normal LBG salary and benefits., As a Technical Recovery Manager in our Payment Services Platform (PSP) you'll be responsible for leading the IT recovery process after system outages, incidents, or disasters. This includes coordinating multi functional teams, managing recovery activities and ensuring minimal downtime and service disruptions.
What will I be doing?
• Act as the main point of contact for major IT incidents
• Lead and coordinate the response to technical incidents, ensuring timely restoration of services
• Collaborate with IT teams, vendors and partners to fix and resolve issues
• Work closely with business units to understand their requirements and ensure IT recovery plans align with business continuity strategies
• Ensure communication plans are in place to inform team members during incidents or disruptions
• Assess and identify vulnerabilities in the IT environment and implement solutions and standard processes
• Continuously review and improve recovery processes, tools and documentation
• Provide timely updates and reports to senior management and team members during and after recovery events
• Ensure all recovery activities align with industry standards and internal policies
Why Lloyds Banking Group We're the UK's leading provider of current accounts, savings, personal loans, credit cards and mortgages. We've also got Britain's largest network of ATMs. All of which means over 40% of the nation's domestic payments pass through our systems. We process tens of billions in value every day. And our Payments Team is at the heart of it all.


• Good understanding of IT infrastructures (servers, networks, databases, cloud environments, etc)
• A familiarity with incident management and business continuity software.
• Demonstratable experience leading recovery teams in high-pressure situations.
• Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• The ability to demonstrate strong analytical fault finding, diagnostic and fixing skills.
• Superb communication and interpersonal skills, interacting with users of many technical skill levels.
• Can remain calm and courteous while working to resolve problems.
• Technical skills (not mandatory but advantageous) exposure to SPLUNK and Dynatrace monitoring tools. Exposure to Service Now and Jira. ITIL - Incident, Problem and Change & Scrum and Kanban
  
  Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from underrepresented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know We also offer a wide ranging benefits package, which includes:
• A generous pension contribution of up to 15%
• An annual performance related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.