Technical Sales Manager

Are you a customer-focused professional with a passion for driving technical sales excellence? As a Technical Sales Manager at Alexander Dennis, you will play a pivotal role in connecting cross-functional teams with customers, delivering value-driven solutions and shaping our market success. WHAT YOU WILL DO:

• Lives and role models the company Values and culture at all times.
• Responsible to ensure all controls (ICFR Internal Controls) identified under their area of responsibility are designed and operating as outlined in the internal controls over financial reporting.
• Ensure policies and processes are established and adhered to ensure goals and objectives for all regulatory and legal requirements are met including organisational quality, environmental, health & safety programs.
• Lead and develop the Sales Account Management process to deliver a partnership and relationship methodology that enables high levels of customer satisfaction
• Responsible for creating customer facing value add information into a quality format that reports on AD24, engineering, commercial and operations key metrics on a customer-by-customer basis that can be delivered at account management meetings
• Responsible for creating internal Sales Exec customer dashboards, engaging cross functionally to incorporate key metrics relating to internal and external impacts on performance
• Understand and present trends, activities and strategies required by customer and sector to enable market growth
• Responsible for the design, implementation and continuous improvement of all customer account management meetings into a format of the right meeting, attendees, agenda, cadence and follow up, that support AD teams to be prepared and proactive in building long term sustainable customer relationships
• Responsible for the introduction, development and management of the Opportunity Scoring Matrix by introducing data driven metrics to determine chance of success and what is required to increase the chance of winning bids
• Lead on the development and refinement of a Total Cost of Ownership calculator working collaboratively with engineering and IT to automate within Qlik
• Support customer facing meetings to deliver and answer any queries relating to the TCO output and analysis as part of tender and value proposition argumentation
• Lead for the sales team in engaging cross-functionally to create and develop AD24 products and services to deliver quality and compelling input into all tender requirements
• Lead on vehicle performance Telematics data and promote vehicle optimisation in customer facing meetings to support sales in proving out the AD proposition benefits
• Support commercial in regular review of all customer framework agreements to ensure, from a sales perspective, they are compliant and relevant to the market
• Lead on the continuous development of UK customer profiling intelligence to support medium to long term customer strategy. Detailing customer ambitions and goals, fleet size and profiles, key contacts and opportunities etc.
• Lead for the sales team in engagement with Commercial and AD24 on tender and bid responses, We are driven by our purpose: we move people. Our vision is to lead the evolution of sustainable on-road mass transportation and mobility and our mission is to design, deliver, and support market-leading bus and motor coach solutions that are safe, accessible, efficient, and reliable.
NEXT STEPS: If this sounds like you, and you're interested in coming 'aboard', then we would love to hear from you. Please complete our online application form and attach your CV! We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences. If you are an internal applicant, you have a responsibility to inform your current line/department manager and local human resources representative before applying for the role. Due to the volume of vacancies and applications, we would prefer that you submit your application online. If however, you require an alternative method of applying, please give us call on or send an email to


• Experienced customer relationship professional who can use data and intelligence to develop strategy
• Proven ability to understand the value proposition
• Good understanding of the bus industry key technical and specification requirements
• Strong listening, negotiation and presentation skills
• Highly IT literate, being comfortable with Microsoft Office, as well as specialist reporting systems
• Able to think at a strategic level and deliver tactically
• High attention to detail with excellent planning and organisational skills
• An ability to judge market forces and adjust direction as required
• Able to build and maintain strong, lasting cross-functional relationships
• Resilient and focused on continuous improvement
  
  Alexander Dennis is a global leader in the design and manufacture of double deck buses and is the UK's largest bus manufacturer.
At Alexander Dennis, and across NFI and our family of brands, we are helping to save the planet. Through our Sustainability Pledge, which guides our daily actions and long-term planning, we are passionate about creating a better product, a better workplace, and a better world. To learn more about our Environmental, Social, and Governance (ESG) journey check our website. Our diverse, dynamic and resourceful team members embrace challenges every day which makes us the successful international company that we are.


• Generous salary package - we reward our people at the level they deserve.
• A 37-hour working week, with flexible working options, giving you that much needed work/life balance.
• Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.
• Annual leave entitlement which increases with tenure.
• Pension scheme to help you save for the future.
• Access to our Employee Assistance Programme which offers practical, impartial support on issues impacting your life.
• Cycle to work scheme, discounted gym membership, and regular meditation sessions as your health and wellbeing is important to us.