Technical Support Engineer

As a Support Engineer, your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication. Career Level - IC2 As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.,

• Provide functional and technical support for our customers via web and phone
• Handle calls professionally and deal with queries efficiently
• Prioritise your own workload/backlog
• Analyse various log files to help root cause issues
• Engage and work with other teams to resolve issues, i.e. Development and Cloud Operations
• Capture and document new knowledge in our existing knowledgebase
  
  3+ years of functional & technical customer support experience
• Excellent written and verbal communication skills
• Experience in technical troubleshooting/problem solving
• Good time management and organisational skills
• Interpersonal and teamwork skills
• Patience, enthusiasm & self-motivated
• Strong problem-solving abilities
• Will need to have or be able to pass UK Security Check (SC) Clearance.
Preferred but not essential skills: -Knowledge of reporting tools, such as BI Publisher or Analytics -Oracle or SQL databases knowledge -Primavera P6, Unifier or Oracle Primavera Cloud knowledge -Web Services and XML/JSON knowledge

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.,
• A competitive salary with exciting benefits
• Flexible and remote working
• Learning and development opportunities to advance your career
• An Employee Assistance Program to support your mental health
• Employee resource groups that champion our diverse communities
• Core benefits such as medical, life insurance, and access to retirement planning
• An inclusive culture that celebrates what makes you unique