Technology Manager (Service Management)

Base Location: Flexible, however our preference is that you will be based in one of our Scottish sites:- Glasgow, Perth or Aberdeen., As Technology Manager (Service Management) for SSEN Transmission, you'll provide leadership and accountability for the development and delivery of the Transmission IT Service Strategy which underpins Transmission's Digital Strategy and SSE's ambitions to be the leading energy company.

You'll be responsible for ensuring IT Service Management (ITSM) processes are matured in line with business requirements and that service management standards are set, guaranteeing adherence across increasingly complex IT and OT (Operational Technology) domains.

Key responsibilities for this role will include:

- Developing and delivering a service management strategy which supports the growth of the Transmission business.

- Ensuring compliance with all Business Units, Corporate and Regulatory demands for IT and OT including internal SSE Group audit findings and NIS regulations.

- Defining and delivering processes around operational Risk Management and delivering on associated mitigations for IT and OT alongside SSEN Transmission colleagues.

- Developing and delivering a functional Service Catalogue.

- Defining and implementing service management standards and ensuring ongoing quality, consistency and improvement in individual, team, and departmental performance.

- Working with senior management stakeholders across the Transmission business and critical suppliers to provide strategic direction and a best-in-class service.

Extensive experience from a senior Service Management role in supporting business critical systems in a medium/large organisation.

- Understanding of Cyber, IT, OT Operations and regulation compliance would be beneficial.

- Strong leadership of teams that include permanent resources, third parties and contractors.

- Excellent organisation and communication skills with the ability to engage with stakeholders across all levels.

- Deep understanding of ITIL or similar IT Service Management methodology as well as an understanding of Risk Management methodology and best practise processes.

SSE has big ambitions to be a leading energy company in a low carbon world. Following our commitment to invest £20.5 billion in low carbon projects to 2027, we have significant growth plans and are well on our way to achieving our ambition to build a world that's more sustainable and inclusive for you, your family, the community you live in and for generations to come., SSE IT underpins the technology needs of all the different businesses that make up the SSE group. From emerging technologies to data and analytics to cyber security - we power SSE's growth and enable it to generate value, while keeping it secure. As a trusted business partner that helps SSE lead in a low carbon world, we are proud of our service. Working for SSE IT is all about equipping SSE for now and the future.

Salary: £63,000 - £94,400 (depending on skills and experience) + performance related bonus + car / car allowance + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available, We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.