Telephonist

Telephonist

Lexus Edinburgh

Salary up to £25,396.80

Colleague Benefits

• Enjoy your birthday off on us every year!
• Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
• Industry leading training and development opportunities.
• Generous Holiday Allowance Your free time matters to us! We give all our employees up to 40 days annual leave each year.
• Your Family Matters As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
• YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
• Vehicle Introduction Bonus Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
• Up to 5 study days off per annum, plus time off for any exams.

Role Overview

• Provide excellent customer service over the phone, addressing customer inquiries and concerns with professionalism and courtesy.
• Direct calls to the appropriate department or individual based on the nature of the inquiry.
• Assist customers with general inquiries, providing information about dealership services, hours of operation, and directions, as needed.
• Take messages accurately and relay them to the appropriate person in a timely manner.
• Listen attentively to customer needs and ensure prompt resolution of any issues.
• Assist with administrative tasks such as data entry, filing, and maintaining records related to incoming calls and appointments.
• Handle dealership correspondence, including email and postal mail, in a timely and organised manner.
• Collaborate with other colleagues to ensure seamless communication and coordination of customer inquiries and appointments.
• Assist colleagues with overflow tasks during busy periods as needed.
• Comply with all health and safety policies/practices, ensuring a safe and hazard free working environment is maintained at all times.