Telesales Executive

Telesales Representative
Edinburgh - Onsite 
Base Salary £25,000 with OTE £50,000

Our client is seeking highly motivated and results-driven telesales representatives to join their sales & service team. The ideal candidate will possess excellent communication skills, a positive attitude, and a passion for customer service. As a telesales representative, you will play a crucial role in driving the company's sales goals, by meeting and exceeding our sales targets and performance metrics.

Key Responsibilities
1.    To make a high volume of outbound calls to prospective customers who have already expressed an interest in our service, convert these to sale and book the customer install date.
In most cases these calls are to provide a better understating of the features and benefits of full fibre, and addressing potential issues or areas of concerns, such as gaining access to properties.
2.    If needed, schedule and conduct follow-up calls to address any questions or concerns.
3.    To process all relevant paperwork to ensure the installation can take place (for example the direct debit mandate), and accurately enter & update customer information in the CRM system.
4.    Stay informed about product updates, industry trends, competitors' offerings, customer insights and provide this feedback to the wider teams to help improve the training &/or product offering.
5.    Adhere to company policies, procedures, and ethical standards in all interactions.
6.    Outbound calls to different audiences may be needed from time to time. For example, this could be to promote products and services to existing customers. 

Requirements
•    Proven experience in telesales /telemarketing, or possibly a field sales role.
•    Excellent verbal and written communication skills.
•    Strong persuasive and negotiation abilities.
•    Ability to handle rejection and remain resilient.
•    Ability to MS office, as well as CRM software and other sales tools.
•    Good organisational and time-management skills.

Personal Attributes
•    Self-motivated and goal oriented.
•    A high level of integrity and professionalism.
•    A positive attitude and a team player.
•    Flexibility and be able to adapt to changing conditions.

Hours: 
The most opportune time to covert customers is between 12pm-8pm, and Saturday 10am-1pm. Therefore you will be part of a team covering a shift pattern to ensure outbound calls can be made within these hours, with the role being office based.

If this sounds like you, apply below or contact Sarah Montgomery-Chatham directly for more information.

At Iconic Resourcing, we understand that not all candidates will meet every desired qualification or skill listed for the job positions posted on behalf of our clients. However, if you believe you can add value to the role despite having a slightly different experience from what we've identified, we would be thrilled to learn more about you.

Iconic Resourcing is committed to partnering with clients who share our values of inclusivity and diversity. We work with many businesses that recognise the importance of creating a welcoming and respectful workplace for all employees. As an equal opportunities employer, we treat all applications fairly and equally. We act as both an employment business and an employment agency and are happy to accommodate any reasonable adjustments required. To view all of our Iconic Jobs across Scotland, please visit our website.