Telesales Manager

We are presenting an exciting opportunity for a highly driven and customer focused Telesales Manager to lead and inspire our Scottish telesales team. This role will be based in our Edinburgh Depot and will be responsible for a telesales team of around 20 - 25 sales advisors based out of our Edinburgh and Glasgow Depot's.

The successful Telesales Manager will instil a high-performing sales culture, driving the team to identify and capitalise on upselling and cross-selling opportunities while diligently achieving set KPIs and targets. In this role you are responsible for the achievement of the targeted sales levels and productivity targets for the Depot, through the effective leadership and direction of the telesales department.

As part of the Depot Management Team you are also responsible for contributing to the overall success of the Depot by achieving targeted depot profit through maintaining standards of customer service and cost control.

Where has your journey taken you so far?

There's no two ways about it, foodservice is fast and complex, so you'll need

proven leadership experience within a fast-paced sales and customer management environment, for example, in a contact centre or sales floor environment
the ability to build, manage and drive sales performance with a team of Sales Advisors and team leaders
experience of working in collaboration with other departments to maximise the customer experience and increase sales
be a hands on, resilient leader who can lead from the front and navigate a changing environment
be confident and forward thinking approach to sales with excellent communication skills
lots of drive, energy and ambition
plenty of commercial awareness
If that sounds like you, why not make our journey your journey?

Our journey began back in 1929. Since then, we've continued to build a strong and resilient business with a great future. It's why we believe we're the best foodservice provider in the country.

A journey that gives back

We want your career with us to be as rewarding as possible. So, you'll get lots in return for your hard work. That includes benefits that can support your wellbeing and financial security, and give you peace of mind.

The essentials

25 days holiday (plus bank holidays) as a minimum and the opportunity to buy more
A pension - contribute 4% and we'll match you (after year 1, we'll match your contributions up to 6%).
Life cover that you can increase.
Access to confidential support and counselling, when you need it.
A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.The extras

Exclusive range of high street discounts including cinema, tech, travel, fashion, food and drink.
Get paid as you earn - access to up to 20% of your pay before payday.
Opportunity to buy dental cover and critical illness cover.
We want everyone to join our journey

We're on a journey towards creating the best possible workplace. We've got some way to go, but we're building a diverse and caring workforce. One that's filled with forward-thinking people who each bring unique talents and skills. So whatever your life experience, we want you to join us - and you really can come as you are