Tier 2 Substance Misuse Advisor - Nights
Serco Group Plc, Blythswood New Town, Glasgow City
Tier 2 Substance Misuse Advisor - Nights
£26321
Serco Group Plc, Blythswood New Town, Glasgow City
- Full time
- Permanent
- Remote working
Posted today, 24 Nov | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 6d5dcadc285c443084fe8d55c80627af
Full Job Description
As a Tier 2 Substance Misuse Adviser your primary role will be to provide information on all aspects of substance misuse and smoking cessation to the public via telephone helpline - promoting key messages on harm reduction and behaviour change support as defined by Office for Health Improvement and Disparities client. You will be required to signpost service users to appropriate services for their needs and assist them beyond any barriers in accessing these services. You must be non-judgemental, calm, able to explain complex concerns in a simple and straight forward way and demonstrate a respectful and proactive approach to the needs of those in groups of inclusion.
- HNC/HND in a relevant subject related to health/health promotion or Nursing diploma/degree, CQSW/ Diploma Social Work or relevant degree such as: Psychology, Health Science, Social Sciences, Health Promotion, Education or
- A recognized Counselling diploma
- A relevant post graduate higher qualification e.g., a MSc in Counselling, Health Education/ Promotion, Public Health
- Qualification in drugs, alcohol, or tobacco studies/smoking cessation The aforementioned list is not exhaustive; other relevant qualifications/training and working towards a relevant qualification may be considered. Those who do not have the above qualifications will be considered if extensive experience and other forms of continued professional development related to substance misuse can be demonstrated. Skills: Successful candidates must be able to demonstrate the following:
- Excellent communication and interpersonal skills including a confident telephone manner with the ability to engage and build rapport quickly with people to assess their needs in a timely manner
- Ability to handle the sensitive nature of calls/contacts to the service with empathy, professionalism, and a non-judgemental approach
- The ability to adhere to a defined remit and work to service and professional boundaries
- The ability and willingness to work within OHID and Serco policies, procedures and guidelines as directed
- Ability and willingness to update knowledge and skills with any new developments in guidelines and/or changes to service delivery
- Ability to handle many calls, web chats, emails, and text messages professionally Experience: At least 6 months' experience of actively working within a role that included the provision of information, advice, and support face to face and/or over the telephone in relation to health, mental health, alcohol, drugs and/or smoking, for example
- Smoking Cessation Adviser
- Drug or alcohol worker
- Education/Youth work
- General health/mental health What we offer
- Up to 6% contributory pension scheme
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme and more
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts
- A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.