Trainee Customer Consultant

Trainee Customer Consultant

Toyota Dunfermline

Salary up to £25,396.80

Colleague Benefits

• Enjoy your birthday off on us every year!
• Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
• Industry leading training and development opportunities.
• Generous Holiday Allowance Your free time matters to us! We give all our employees up to 40 days annual leave each year.
• Your Family Matters As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
• YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
• Vehicle Introduction Bonus Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
• Up to 5 study days off per annum, plus time off for any exams.

Role Overview

Customer Service & Experience: Learn how to provide excellent customer care by listening to customer needs, building rapport, and contributing to a positive experience at every stage of their journey with the dealership.

Team Collaboration & Communication: Work alongside team members to support customer service efforts, help with showroom tasks, and contribute to creating a welcoming and positive environment for visitors.

Learning & Development: Participate actively in the Academy programme, keep learning logs, and prepare for regular reviews with your manager and mentor to track your progress and development.

Product Knowledge & Support: Learn about and assist customers with in-car technology, helping them understand features and providing the right support to meet their needs.

Showroom & Community Engagement: Assist in managing the showroom, answer customer queries, and participate in events that help raise the dealership’s profile and attract new customers.