User Researcher

User Researcher | 6 Month Contract | (Outside IR35) | Onsite Required Weekly | Edinburgh

Day Rate: circa 500 per day

Job Description:

The User Researcher will be responsible for understanding the needs and behaviours of users interacting with the government service's application processes. They will ensure that user insights drive the design and development of the new cloud-hosted system, enabling a seamless and efficient experience that aligns with the Digital Scotland Service Standard.

Main Duties of Role

• Plan, design, and conduct user research to gather insights on user needs, behaviours, and pain points.
• Use a variety of research methods, including interviews, usability testing, surveys, and data analysis.
• Collaborate with service designers and business analysts to translate user insights into actionable recommendations.
• Advocate for users and ensure their needs are at the forefront of decision-making.
• Work closely with the project team to ensure compliance with DSSS criteria and principles.
• Document and share research findings to inform the development of user-centred solutions.
• Contribute to the development of personas, user journeys, and scenarios.
• Provide expertise in accessibility and inclusivity to ensure all users are considered.

Key Skills

• Experience conducting user research in digital transformation projects.
• Strong knowledge of qualitative and quantitative research methods.
• Familiarity with Digital Scotland Service Standard and its application in government projects.
• Excellent communication and stakeholder engagement skills.
• Experience working in multidisciplinary teams.
• Knowledge of accessibility standards and inclusive design practices.

This role has been deemed outside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland. Please click the link to apply.