Vendor Support Associate
Hewlett Packard Enterprise, Erskine, Renfrewshire
Vendor Support Associate
Salary Not Specified
Hewlett Packard Enterprise, Erskine, Renfrewshire
- Full time
- Permanent
- Onsite working
Posted today, 30 Oct | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: e87c7952f0c24732a1c50c20feba6a37
Full Job Description
- Performs varied and general tasks that are required to ensure that the operation runs unimpaired
- Follows detailed documentation and instructions to execute a variety of process-orientated tasks
- Provides escalation support, working to ensure operational goals are met
- Identifies simple to complex areas for improvement; defining, documenting and where appropriate implementing those opportunities
- Participation in the definition, documentation and introduction of strong processes, controls and quality systems in response to new and emerging opportunities
- Monitors and responds to requests for information relating to area of responsibility
- Executes audits to ensure operational compliance
- Produces excel based reports to track key metrics
- Executes key processes that require higher-level resourcing
- Collaborates and communicates with management and internal partner regarding process and standards compliance, recording and reporting issues, and recommendations for problem resolution
- Mentors lower-level employees
You must have previous experience working in a similar role within a service or manufacturing environment - You should be able to demonstrate a broad knowledge of corporate policies, products/service portfolio and possess in-depth knowledge of administration or technical practices in relevant areas
- It would be advantageous to have experience in Business ERP systems such as SAP or MSFT Dynamics 365
- You will have competency in Microsoft Word and Excel
- You are an excellent written and verbal communicator with strong teamwork skills
- You should have a proven record of out-of-hours business support and commitment
- You have an excellent customer focused mindset and are a problem solver
- A proven record of out-of-hours business support and commitment Additional Skills: Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business, Business Processes, Circuit Boards, Cloud Based Services, Coaching, Creativity, Critical Thinking, Debugging, Design, Design Thinking, Electrical Systems, Electric Circuits, Empathy, Equipment Testing, Follow-Through, Group Problem Solving, Growth Mindset, Independent Judgment, Intellectual Curiosity (Inactive), Long Term Planning {+ 9 more}
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.