Veterinary Receptionist / Patient Care Assistant - Albavet

The Receptionist and Patient Care Assistant roles are the foundations of an outstanding veterinary practice, and you will be involved in supporting our team of qualified RVNs and Vets to provide outstanding care to our patients.

Some of the PCA duties will include:

• Nursing care to patients


• Assisting Vets and Nurses in restraining animals for treatment


• Cleaning, walking, and feeding of patients


• Preparation of emergency and operating facilities


• General cleaning and maintenance duties


• Running internal lab samples


• Answering emergency calls


Some of the Receptionist duties will include:

• Answering phones and booking appointments


• Responding to queries via phone, in person and email


• Registering new clients


• Completing insurance forms


• Dispensing medications


• Taking payments


• And most importantly; providing a warm and welcoming experience to our clients arriving at the practice
  
  An excellent communicator with strong empathy


• Excellent customer service skills and experience in dealing with members of the public


• Previous Receptionist experience is essential, veterinary experience is a plus, but not essential as full training will be given in both reception duties and animal welfare .


• The ability to travel, as you will be required to work at multiple sites


• Resilient with the ability to cope with potentially distressing and emotional situations


• A positive attitude and excellent teamwork skills


• Proficiency in Microsoft Office and other database management and operating systems
  
  CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division.


Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.

Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals


• Salary will be in line with the National Minimum Wage


• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays


• Staff discount scheme on Veterinary bills and products


• A range of health benefits including private healthcare


• Employee Assistance Programme and access to over 400 Mental Health First-Aiders


• and more!


Or, if easier, you can find a full list by clicking the link here: CVS Employee Benefits