Visitor Experience Team Leader

Visitor Experience Team Leader | Full Time | 35 hours | Fixed Term

Salary: £28,332 - £30,419
Hours: 35 hours per week | Five days across Seven
Location: Edinburgh (Chambers Street)

Duration: Contract until end of August 2025

National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.

We are looking for enthusiastic, passionate, honest, service-driven individuals to join our Visitor Experience team.

Benefits of joining us as our Visitor Experience Team Leader will include:
* Annually alongside your salary of £28,332-£30,419, National Museums Scotland contributes £8,207 - £8,812 3towards you being a member of the Civil Service Pension Scheme
* A generous annual leave of 28.5 days – rising to 33.5 after 5 years, plus 8 paid days public holidays
* Cycle to Work scheme
* Free access to national (and international) museums and exhibitions
* Exclusive discounts on both local and national High Street and online retailers
* A range of wellbeing benefits including Employee Assistance Programme 24/7
* Flexible working options such as, part time working, paid special leave, career breaks and unpaid leave
* Access to all the above and more from day one of employment.

About the Visitor Experience role:

Working within a group of Team Leaders you will lead your own team to provide excellent customer service and visitor experience.

You will lead by example by encouraging others to have a strong customer focus in all that they do, while at the same time ensuring the safety and security of visitors and our collection front of house.

As a Visitor Experience Team Leader at National Museums Scotland you will:
* Ensure that high standards of visitor engagement are delivered, and that staffing resources are maximised
* Work collaboratively with other departments in ensuring a consistent and seamless service is provided to our visitors
* Respond to complaints, taking ownership and prompt but appropriate action to resolve any issues
* Be able to work weekends, public holidays and late nights for events on a regular basis.

Skills and experience we’re looking for in our Visitor Experience Team Leader:
* Able to find creative and innovative solutions to challenges in a fast paced environment.
* Experience managing a Team of direct reports and providing appropriate level of support.
* Highly organised with the ability to prioritise, co-ordinate and delegate.
* Good presentation skills, able to talk confidently and with authority to visitors and other key stakeholders

Hiring the right person for the right job is everything to us. We want to encourage you to apply if you think this is the role for you.

Please be sure to view our recruitment pack for this role (available on our careers website: careers.nms.ac.uk) for full details of the position that may help with your application.

The closing date for this role is 25 November 2024. The Selection Event is likely to take place week commencing 2 December 2024.