Visitor Services Assistant - Collections Care

KEY RESPONSIBILITIES:  

As directed by the Visitor Services Manager to carry out a wide range of collections care duties including:  

• In line with current NTS best practice, clean and care for the collection of furniture, books, artworks, glass, ceramics, metals, textiles, other objects and historic interiors. 
• Ensure all public areas are kept clean and tidy. 
• Work with your line manager to allow visitors to interact directly with the objects on display whilst ensuring that their condition is monitored and maintained.  
• Keep up to date and accurate conservation records.  
• Help to ensure the NTS Integrated Pest Management regime is in place and monitored. 
• Help to ensure Emergency Plans and related equipment is up to date  
• Work with conservation volunteers and take an active role in staff and volunteer training in liaison with your line manager. 
• Work with other staff to plan and deliver ‘conservation in action’ programmes and other public engagement activities and, where relevant, contribute content to social media. 
• Ensure collections care, cleaning and conservation materials are available, properly maintained and stored. 
• Deliver excellent customer care (internal and external) to foster a friendly and inviting atmosphere for visitors, staff and volunteers. 
• Support the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport 
• To actively feedback visitor comments to develop and improve conservation and visitor experience.  
• To assist with the set-up, stewarding and break-down of events in relation to collections. 
• To ensure the site meets with Health and Safety legislation in liaison with your line manager. 
• To use personal protection equipment as provided and directed by your line manager 
• To maintain excellent standards of site and personal presentation at all times, working with other Property staff, the Regional Team and contractors.