Visitor Services Assistant - Housekeeping

Are you enthusiastic about food & ‘Taste our Best’ representing Scotland’s leading food & beverage businesses? Do you have creative flair, not only in the kitchen, but in developing a program of events in our tearoom that compliment our core visitor experience?

Have you an eye for detail and a passion for providing excellent customer service? Castle Fraser welcomes over 45,000 visitors each year and a visit to the Castle Tearoom is popular with locals and tourists alike. We focus on providing a welcoming tearoom experience, with guests relaxing in the vaulted room, soaked in history and formed part of the kitchen of the Castle. Our guests can enjoy our menu includes favorites such as seasonal soups, specialty drinks and home baking.

Castle Fraser is home to a variety of large-scale family focused events, including Halloween trails, Archeology weekends and the food & beverage department are key to supporting these and maximising income opportunities and customer experience.

JOB PURPOSE

You will be responsible for the operational delivery of the visitor experience in the Food & Beverage Department at Castle Fraser. Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable. You will be part of a broader management team responsible for delivering an over visitor service strategy, promoting good communication across the site and a joined-up service provision. You will report to the Food and Beverage Visitor Services Manager for Aberdeenshire North

KEY RESPONSIBILITIES AND ACCOUNTABILITIES 

Visitor experience

• Offer excellent customer service and ensure all members of the hospitality team do the same.
• Delivering high standards and a consistently warm welcome within the hospitality department
• Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing and security of buildings, addressing issues and emergency procedure and providing relief cover, as required

Food & Beverage operation

• Lead with menu development ensuring presentation of a high-quality food and drink offer. Ensure compliance with health and safety, food hygiene, food allergen, licensing, and environmental health standards, completing all related record-keeping.
• Accountable for cost-effective stock management, ordering, storage and wastage control.
• Create & run events in the tearoom throughout the year to support the overall business goals.

Finance Management

• Share responsibility for achieving the Food & Beverage budget together with the F& B Manager
• Share responsibility for achieving the overall commercial budget with the site Visitor Services Manager
• Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a costeffective Food & Beverage operation.
• Supervise daily till operations and perform end-of-day income reconciliation
• Assist the F&B Manager with menu costing and stock-taking.
• You may have delegated tasks within other departments and you will understand and help deliver the overall property business plan
• This role is one for which the duties, responsibilities or accountabilities of the role require you to undertake a criminal records check, specifically a Standard Disclosure.

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